Jump to content


Returning faulty items - consumer rights on refunds


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4281 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi

I have a problem in returning an item which is faulty. I only purchased it on Saturday afternoon and have used it for a max of 10 minutes intermittently.

 

The issue is not about getting a refund which Tesco has said (during 5 phone calls so far) I can have. (I paid by cash)

 

The issue is that I am trying to find a way to return it that does not cost a load of money.

 

Tesco will only pay for the item refund, but it is going to cost me a huge sum to return this because I am disabled and have to pay for a taxi there and back.

 

I have tried to resolve this to the best I can, but Tesco are being very unhelpful. I have been put on hold during 4 of those phone calls for several minutes at a time and I have finally been left on a dead line and eventually hung up.

 

What are my rights about the cost of having to travel to return this? I am disabled and cannot carry it as it stands. I budget for a taxi now and then to get to a large store. I do not have anyone to ferry me over 20 miles round journey, the small local store doesn't want to know and I'm stuck with an item that doesn't work.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...