Halifax loan ppi refusal

[panzer]

Hi,

 

received a cheque from Halifax for CC PPI from 2001-2011. Total premium paid was £2900 and they z have paid me £2200 interest. Im guessing this is simple interest when I should have argued for compound interest? Is it too late for me to pursue this any further as I have not signed anything they just sent me the cheque?

 

I'm guessing I have missed out on a good few grand because of this as the card always had a big balance:|

[Conniff]

You can write and thank them for the part payment they have sent you and ask when you can expect the balance calculated using compound interest.

[panzer]

Hi,

 

Need a wee bit of advice around a 3 rollover loan 2x halifax with PPI going into a secured consolidation loan without PPI. I submitted a claim on the grounds of a pre existing health condition whch was not taken into account regarding the suitability of the PPI for me, being misled that it would improve my chances of being given the loan and a couple of other ones which on reflection did not really portray the crap selling of this policy to me.

 

I received a very long winded refusal letter which picked at each point of my complaint such as : my med condition did not prevent me making full use of the policy. I think this is a rather generic response designed to put people off but I am not going to back down, the seller definately misled me and I suspect the payout would be quite substantial. I intend to appeal with more details as to why the policy was unnescessary for my circumstances such as permanent contract with excellent sick pay etc but would really appreciate it if anyone can point me to the best style of response? I could scan and post up the letter but dont know if that is asking too much of people??

[panzer]

Apologies for the duplicate thread, not the best start

[ims21]

Hi

 

Two threads merged and tidied.

 

Yes please post up their refusal. Remember to take out all personal information first though.

 

Do you by any chance have a copy of the policy which details what it would have paid out on and the various exclusions?

[dx100uk]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

or

convert existing PC files to PDF [office has an installable print to PDF option]

.

'

BUT......

ENSURE: remove all pers info inc barcodes etc using paint program

but leave all figures and dates.

.

goto one of the many free online pdf converter websites

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

.

.

dx

[panzer]

Here is the letter of refusal to which I need help replying to, I don't recall getting any explanations of the medical exclusions and the fecker even responded "I can't say it will and I can't say it won't" when asked directly if ppi would improve my chances of the loan being approved. I hope the PDF works!

 

[ATTACH=CONFIG]38208[/ATTACH]

Edited September 13, 2012 by panzer

[dx100uk]

sticky label can be seen through [att unpproved]

 

please follow the guide

 

use the PAINT prog before you pdf it

 

dx

[dx100uk]

was there anyone else present during the meeting with the advisor?

was this in a closed room?

 

dx

[panzer]

Hi,

 

Please can someone take a look at the attached letter

stating the reasons I felt I was mis sold PPI on two loans and Halifax's response.

 

When I took the loans out it was a hurried process from their part and nothing was explained in detail around the policy or it's exclusions,

I was in full time, permanent employment with excellent sickness benefits but this was not asked about at all.

 

During the consultation for the first one I explicitly asked the seller if my taking out the PPI would improve the chances of success

and was given an answer of "I can't say it will and can't say it wont" which was completely wrong.

 

I know I can't prove this part but ANY advice or additional angles that would prove useful in my appealing this decision would be brilliant as I am really struggling at the moment.

 

In particular I had taken time off work prior to applying for the loan and my most likely claiming reason( anxiety /depression)

would have meant it would not have paid my installments at all, but again none of this was explained.

 

I am happy to submit a SAR with my appeal as the FOS would need this info but would hope they would reconsider their decision.

 

Apologies to admin as I have started and severely messed up a previous thread a while ago but thought it better to start this afresh.

[gordies]

that is their standard fob off reply.

 

you should challenge it

 

do you have the full amount of PPI paid etc and interest rates charged? if not then SAR them for the information and complete a full FOS PPI reclaim form and do your own spreadsheet to reclaim.

 

Others will be along later with more info I am sure.

[panzer]

Thanks, I have done a few claims before and this is the first refusal I have had so am a bit stumped as to what to do !

[ims21]

Have a read of Appendix 1 of the FSA handbook here

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?305682-FSA-Handbook

 

You will find some useful snippets in there that you can use.

[panzer]

Hi,

 

Does this reply seem adequate ? any additional bits/legislation/rewording I can slip in would be welcomed.

[dx100uk]

IMHO i would simply say

 

please find enc an SAR

 

You 'appear' to be commenting on what 'you think' happened, given your 'sales process' at the time.

 

IMHO this a pure 'speculation' on your behalf.

 

however, i am entitled to see the documents you are relying upon

hence the SAR.

 

i formally REJECT your findings, you WERE NOT THERE.

 

dx

[panzer]

Just submitting a claim to Halifax for a mortgage PPI policy sold to me in 2000, it is a seperate premium of £15 per month but I am unsure what compensatory interest to claim ?

 

144( months) x £15 =£ 2160 but what to add then ?? 8% simple interest is I think £172.80 so the total = £2332.80, this sound right guys.

 

Thanks

[panzer]

Well the idiots lost the first letter I sent despite signing for it but

 

spoke to them this morning and they received it's replacement sent last week and

 

have upheld my complaint !!

 

Just need to wait for their offer,

 

Not sure what to expect as it looks like

 

I paid £270 and £530 PPI in 2001 and 2003 respectively with no signs of rebate from the SAR docs into the second loan when I refinanced it

or anything back from the second one when it was settled.

[dx100uk]

i hope you've done a spreadsheet

 

dx

[hur575]

I am no expert, I too have ppi from Halifax which I will be claiming, I just read their refusal letter, did anyone notice that they did not address point 6??

Is that not important?

[panzer]

Just got a refusal letter from Halifax as the PPI policy was sold to me by a broker, they have advised me to approach the Financial Services compensation service?? Do they generally pay out???

 

I kind of see their point but shouldn't they have ensured the people they allowed to sell their products did so in an ethical way?? plus they have taken grands off me so why should someone else repay this??

 

The broker still operates so can action be taken against them?

[dx100uk]

cetainly, the advisor wold have made a healthy commission out of you too.

 

broker? how was this mortgage sold to you in halifax branch?

 

dx

[panzer]

At a brokers in Liverpool, mortgage was with alliance and leicster. Got stitched up with loads of policies, income protection, PPI , critical illness etc, must have paid for his holiday with all the commission he got off us. Young and naive !

[dx100uk]

p'haps an sar is in order

 

you can reclaim all those in one go.

 

dx

[panzer]

I got the original PPI agreement through an SAR, the other policies are with friends provident and I don't think I can claim these back , or can I ??????

[dx100uk]

cant see why not

 

they were all sold to you in a closed room withno-one else present

you were told you had to have them i take it?

 

dx