UseNeXT charge issue

[Colonel_Black]

I created a UseNeXT account not long back and after creating the account, I went to paypal and did my usual check of seeing if it was a recurring payment setup and to my finding there was none, so I had thought I was safe. Well that was until a few hours ago when I just noticed that I've had a paypal charge of £79.84 or so and as a student I simply cannot afford that.. I have my flat to pay for and food.

 

I've contacted UseNeXT support and hopefully should get a reply soon, so I'll have to comment on what happens.

 

 

*EDIT*

 

As a update, they've replied and fortunately have been very forgiving.

 

 

 

The answer to your inquiry:

 

We have check your account and sadly you have not cancelled within the first 14 days.

 

Therefore your account as automatically renewed.

 

As a gesture of good will we will backdate your cancellation and refund your member fee.

 

A confirmation for this will be sent to your e-mail address with the next e-mail.

 

If you have any further questions, feel free to contact us again.

 

 

 

Paypal needs to easily display what you have transactions that you can be charged from. I looked for it as soon as I opened the account and saw nothing when clicking "Details" on a transaction.

Edited June 17, 2012 by Colonel_Black
Edited

[rebel11]

Hi col

 

Welcome to CAG

 

There is a UseNeXT Rep onsite who can look into the problems your having.

 

http://www.consumeractiongroup.co.uk/forum/member.php?318577-UseNeXT-Team

 

Please let us know how your problem has been resolved, it could help fellow Caggers.

[wingsabre]

I've also had the same problem.

[In Bloom Gardens]

I've fallen foul of this today, been charged £83 for a service I've only used once since the trial started.

 

I realise I should've cancelled before it ended but it completely slipped my mind. I cancelled immediately after I got the email that I was being charged.

 

I've emailed the support with a hope of some conclusion as I can't afford to lose £83.

 

Would PayPal follow through with a dispute?

[Bacon_Botty]

Hi,

 

 

What was the outcome to this please...... the thread has been left in a very precarious position!

 

 

Best regards

B

[srj.1209]

I too have a similar issue with Usenet.nl and got this nasty message (see below). I was late by 2 days and was charge 1 month fee. Without informing me further, Usenet apparently sent this to collections, which I think this is. I do know know if this is real or a hoax. Now they keep on padding the original amount with charges and this looks like highway robbery. Should I consider paying this amount? Any advice is appreciated.

 

Regards,

SJ

Dear xxxxx,

 

regarding the above mentioned matter, we would like to inform you that our client Usenet.nl S.r.l., has commissioned us with the collection of their overdue claims. You have not yet paid the current invoice for the Usenet services provided by Usenet.nl S.r.l. .

Referring to the documents submitted to us, our client has complied with his contractual obligations with respect to you. Our client has duly performed his services and furnished you with his statement of account.

Unfortunately, you have not yet carried out the complete settlement of the outstanding balance in spite of repeated reminders from our client and you are already considerably in delay of payment.

The outstanding total claim is specified as follows:

1. Principal claim for services provided according to invoicenumber xxxxxxx incl. chargeback fees

 

12,00

EUR

2. Interest (see attached interest statement)

0,31

EUR

3. Dunning costs according to §§ 280, 286 BGB

11,00

EUR

Subtotal

23,31

EUR

 

 

4. Costs of our commissioning according to § 4 (5) RDGEG claimed as damage caused by your delay according to §§ 280 I,II, 286 BGB:

a) 0,5 Business fee according to § 4 (5) RDGEG in conjunction with No. 2300 VV RVG of EUR

22,50

EUR

b) Flat fee for post and telecommunications according to No. 7002 VV RVG

4,50

EUR

Total claim

50,31

EUR

To avoid further additional costs and measures, we kindly ask you to pay the above mentioned debt until 29.03.2016 at the latest.

Please use the following payment methods:

PayPal account:

paypal at tesch-inkasso.de

Please note: If you decide to pay via PayPal we have to charge handling fees in the amount of 8,00 EUR. The total claim would be then 58,31 EUR.

We would like to draw your attention to the fact that we have the authorisation to collect outstanding debts, so that payments should only be made to our account and further correspondence should also only be directed to our address.

 

We herewith indicate that the above mentioned deadline has to be absolutely kept.

Should there be any problems with the payment or discrepancies concerning the demand, please feel free to contact us at any time by e-mail or telephone.

Together we will find a solution.

Yours faithfully

R. Weidmann Tesch Inkasso Forderungsmanagement GmbH

Registered legal services provider for debt collection services pursuant to Section 10 of the Legal Services Act (Rechtsdienstleistungsgesetz)

Registry Court Cologne Reg. No. HRB 39598, Managing Directors: Robert Weidmann, VAT ID NO. DE 215 665 473

Edited March 18, 2016 by srj.1209

[dx100uk]

I too have a similar issue with Usenet.nl and got this nasty message (see below). I was late by 2 days and was charge 1 month fee. Without informing me further, Usenet apparently sent this to collections, which I think this is. I do know know if this is real or a hoax. Now they keep on padding the original amount with charges and this looks like highway robbery. Should I consider paying this amount? Any advice is appreciated.

 

Regards,

SJ

 

 

you need to start a new thread

of your own this thread is 4 yrs old

now closed

 

 

dx