Orange customer service

[dannyfleetwood]

Some of the best in the business in my opinion. In the past 4 days they have done the following for me due to having 2 accounts currently running with them at the moment.

 

1. Lowered my £15 p/m tariff to £5 (loyalty points).

2. Lowered my £35 p/m tariff to £22.50 - I always thought it was 1 tariff at a time? Must have got lucky?.

3. Took 4 late payments off first account (GOGW to help credit rating).

4. Took 3 late payments off second account (GOGW to help credit rating).

 

I can't fault them for anything at the monent. Three however, don't get me started!!

 

Anyone else had similar good experiences with Orange?

[MARTIN3030]

You are very lucky,and it is certainly not something we see a lot of reports about.

In fact if you look at the threads on the site,Orange are without doubt the worst of all providers for service.

You dont work for them by any chance do you ?

[dannyfleetwood]

No, I don't work for them. I have been with them for 6 years so maybe they see me as a loyal customer or whatever? Late payments seem easy to get taken off by Orange.

[dannyfleetwood]

[locutus]

Were you out of minimum term when you contacted them? Suppliers will bend over backwards to sign you into a new minimum term!

[dannyfleetwood]

No I am currently 18 months into my first contact (24 mnth) and currently 12 months into my second contract (24 mnth).