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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Defaulting from 9th June


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Congrats. make sure to keep up the repayments and make sure you get wriiten confirmation when its been repaid.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Thanks Rene - it feels like such a weight lifted from my shoulders. I meant to mention that all communications with OPOS today have been by email so I've stuck to the rule of not calling them and obviously have the importance of everything being in writing. Their bank account details are on their site and that's how I will be making payments so no need for them to know my debit card details (they charge 75p each time if you do this!) I'm just now waiting for the payment plan to be set up/applied to my OPOS account and I will be making a first payment by the end of the month.

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  • 3 weeks later...
Mini Credit passed over the debt to OPOS at nearly £1200 so they added on 120 days worth of interest (as stated they would on the phone). OPOS offered to clear this so that I just make five monthly installments which reflected my original loan and one month interest. I'm not in a current position to pay just over £100 per month so they have accepted my £20 per month offer (yes I know I'm on benefits and could have offered £1 monthly). They are keeping the charges on my account for now but I have explicitly stated that I'm working on the principle that I'm making payments/deductions on the original amount due. I am reviewing my payments with them in three months time but they've said that they'd be happy to offer a new settlement which reflects a review of the amounts I've paid.

 

So it's only taken a month for me to essentially set up a monthly repayment plan with Mini Credit - all be it having the hassle of additional charges added and having a default on my credit file. I've achieved my aim of wanting no longer any dealings with Mini Credit and to be rid of them but it's obviously still stupid that they don't accept repayment plans. I got what I wanted in it being passed on to OPOS and again they have proved very helpful today in communicating with me about my plan with them. Yes I'm making a reasonable £20 offer given that I'm on benefits but I'm obviously accepting my responsibility for getting into this mess so don't want to 'play games' by offering bare minimum which won't get me anywhere.

 

I want to say thanks to this sub forum because it has proved invaluable for knowing what I could do to help clear my debt with this company and what my rights were. As I've said before, I just wish I had discovered this back at Xmas but better late than never. I still would be rolling over loans or taking out new ones to pay off Mini Credit. A special thanks to Rene for all your help and advice you've provided directly to me in this thread or in others that I've read on here. It amazes me the commitment you show to those on the CAG forums and will one day make a contribution to the site. More people need to know this kind of stuff about payday loans.

 

I will keep you updated about any developments and will continue to browse the forums to try and help others where I can.

 

For now - my thread title can be amended to reflect a 'success story' with Mini Credit. :-)

 

 

Does nobody else smell, snowjob here.

 

The OP doesn't get a good outcome at all, the account has been inflated ridiculously and passed to the next desk in the office for collection. if it were me i would tell them to swivel.

 

They would get the sum due under the contract only, no silly default charges.

 

Only my opinion of course.

 

DB

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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They have agreed that I will only pay back the original loan and the one months worth of interest and that all extra charges will be wiped and that my account will then be closed with them. I have this from them in writing and I'm paying them by bank transfer so they have no access to my bank debit card.

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They have agreed that I will only pay back the original loan and the one months worth of interest and that all extra charges will be wiped and that my account will then be closed with them. I have this from them in writing and I'm paying them by bank transfer so they have no access to my bank debit card.

 

Then i apologize i must have misread your post, you have indeed done very well

 

D

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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  • 3 weeks later...

I have received an email in response to my complaint to the OFT. It comes from someone in the 'Gateway Enforcement Team' at OFT and here is the main part of the email:

 

We would like further information from you

 

Complaints such as yours are vital in helping us to evidence business practices that might cast doubt upon the trader's fitness to hold a consumer credit licence.

 

There are some serious issues in your complaint that we would like further information on. I was wondering if it would be possible to take down the details of your complaint in the form of a witness statement.

 

Please call me or send me an e-mail so that we can discuss this further.

 

---

Anyone have any thoughts on this?

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Follow their instructions and do what they say. They have found something in your complaint that is serious enough to warrant them asking for more info so they can use it against them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 1 month later...

It's been four months since I defaulted on my MiniCredit loan and sent them numerous emails during that time to which they replied with brief or no responses. Some of the emails I wrote I entited 'Official Complaint'. As mentioned, the debt got passed over to OPOS a month later and I've had no further contact with Mini Credit.

 

However tonight I have received 16 emails from them whereby the replies are based on the emails I sent them back then? The replies are more formal than their usual generic spiel that they send and are dated as 'June'. They've basically come through four months late and I've never seen them before. There is nothing in them that has surprised me and they have acknowledged my decision at the time to apply for Hardship so to pass it on to OPOS etc.

 

Any thoughts? I can't email them through the site to check about this because my account with them has been blocked.

Edited by Welshy27
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The header clearly states the send date as being June which corresponds correctly to the time when I had defaulted and was writing many emails to them with little or no reply. My inbox wouldn't have been full so they should have come through.Most of the emails are acknowledgement of receipt whereby they have assigned me a reference number for the message I had sent. However some of the emails are informative and would have made things more clearer at the time but I just thought they weren't replying when actually it seems they were trying?

 

I've managed to find an email to write back and to inquire and instantly now just got an acknowledgment response reply as mentioned above - so no delay there?

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FAO Welshy27

 

Yes i got the same thing on Saturday night...every email they had ever sent me came through...Im just thinking it was them trying to cover their tracks by sending you the info again.

45k Debt - June 2016

35k Debt - May 2018

24k Debt - April 2020

 

The battle is slow but I will win the war

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