Brighthouse help

[kerrylincs]

i currently have several items with brighthouse with a weekly payment of£32

 

i recently got into arreas with them

currently 6 weeks behind

 

i have had the goods for around a year some of the items 2 years

 

i would like to know where i stand,

 

sometime ago not sure exactly how long ago roughly 9-12 months i renewed the contracts as i got into arrears before

 

i was not told at the time of signing the agreements that the other ones i signed would become void ( 1/3payment protection and other things)

 

i stupidly thought they were just helping me out,

also i did not recieve copies of the new agreements but i still have copies of the old ones.

 

i am not out to just not pay them at all i just cant afford to catch up on the arrears owed

but if i offer to pay anything that is part payment they wont accept it

 

also i get charged again if i only make a part payment

 

i owe around £180 and i have £100 sat here that i can give them that they wont accept

saying they will only take full payment of the arrears owed,

 

i just cant afford this yet at least not for another few weeks until all my money has been sorted (partner was laid off)

 

they are constantly ringing me and knocking at the door

and im finding myself hiding in,

 

i do not know what else to do,

 

the men they send round are always rude and pushy asking to come in,

 

i also had to have ago at them because they were discussing my account with my partner are they allowed to do this?

 

i just need to know what right i have as a customer

 

thanks in advance

[dx100uk]

PENALTY charges you say? get reclaiming

 

and if you have OSC and the other insurance

 

cancel them and get reclaiming thse too.

 

they are NOT compulsory.

 

dx

[kerrylincs]

i dont have the OSC on anything i made sure they took that off as it nearly doubled my payments,

can you help on anything else?