Minicredit hardest nut to crack

[FrugalJo]

Response from every PDL provider I have except this set up.

 

Defaulted me today. Have emailed to dispute the charge and again reiterate my situation. Even TF have been more helpful.

[FrugalJo]

Right, constant emailing, no response, charges added now up to £502. Emailed clims dept and they have set up a hardship account. Want all details which they are not going to get. Having asked them to freeze charges and interest 8 days ago.

 

They want the hardship form faxed. Do I just keep emailing ?

[emma1989]

what was your original loan amount? i dont think ive ever heard of minicredit setting up a hardship account before!! keep emailing, keep copies of everything. i never got anywhere with minicredit. only got somewhere when i went to deal with Opos. Minicredit refused to budge.

[FrugalJo]

Original was £300, have already paid £497 in extensions and rollovers. Today they phoned on my mobile at work 3pm, nightmare. Sounded like a recorded message.

Am inspired by your story Emma.

[renegadeimp]

Keep persisting with the letters and emails. They are making it blatantly obvious that they are refusing all contact just so they can pile on charges.

[FrugalJo]

Received breakdown, now up to £562. Have said I will pay the loan plus 1 months interest.

Await the same old reply.

[renegadeimp]

Good luck!. My sister finally had a response through about her letter to minicredit. They insist they never had any contact off her ( despite sending the mail recorded delivery and it being signed for) and they said they are sending doorstep collectors. I felt like writing back and saying go ahead. See what they say to a 6 ft 2, 245 lb ex rugby player answering the door to them

 

I have no doubt you'll get through to them. It's just going to take time and persistance.

[FrugalJo]

Amazing. £570 today, just one text, and another email stating they have set up a hardship account, and they need full I & E.

Replied with I will not furnish you with those details, you are not entitled to it.

Offered them £40 a month, as I have been continously for the last 14 days.

[renegadeimp]

At least you are getting somewhere.

[FrugalJo]

Some movement, just need to know what to reply to this ? They are in effect offering a repayment plan but won't stop adding charges :

 

The first option is a settlement. The settlement means that when You contact our Customer support we are able to reduce the current outstanding balance and waive some of the failed debit attempt fees. The settlement must be paid over the phone during the phone-call with a debit/credit card.

 

The second option we are able to provide You is a settlement plan. We provide all our clients 120 days from the due date to make payments of any amount towards their outstanding balance. Your current loan has been overdue for 12 days which provides You 108 days to make payments of any amount. You would need to make at least one payment a month towards the balance. After the 108 days You would need to make a full and final settlement offer. Microcredit Ltd will then overlook all the payments we have received and they will be taken into consideration while calculating the settlement. This option provides You approximately until the middle of August 2012 to try to get the Loan cleared. The reasonable settlement amount must cover the daily interest for every day our funds have been used, the loan principal and the two penalties for breaking the Loan agreement. The interest is 1% of the Loan principal which in Your case at the moment is GBP3.00 per day. We are able to waive most of the failed debit attempt fees (GBP5.00 per every empty transaction when the funds are not available on the registered debit card.)

 

Microcredit does not provide You the dates nor the amounts when You need to make the payments. The partial payments possibility is available 24/7 on Your minicredit online account under "Repayment" section. The most important part is that at least once a month a payment of any amount must be made. The loan should be cleared latest by the 10th of August 2012.

[emma1989]

no thats not movement. basically you are making payments and interest is still being added, and only after 3 months will they look for a full and final settlement offer? well thats how i read it. refuse to budge. tell them £40 a month with interest stopped.

[FrugalJo]

thanks emma, focus readjusted

[FrugalJo]

Email sent refuting the £5 for each payment attempt, and stating my non negotiable repayment plan.

[renegadeimp]

Ask them to justify the £5 for each failed attempt. See what they say, since it costs them nothing unless the transaction was successful.

[FrugalJo]

And still they come back with nothing but fill in the Hardship form. We are sticking to the agreement...blah, blah.

 

Have replied with the OFT line :

 

The OFT has stated 'it is a basic principle that creditors cannot refuse to accept payments from a debtor. If we receive evidence of a creditor operating a deliberate policy of refusing to accept debtor created repayments plans to the point where it is causing more detriment we may view this as an unfair business practice'

and accused them of further financial distress.

[FrugalJo]

And they came back with the standard Minicredit are sticking to the agreement...

This is hard work.

[renegadeimp]

Send it again as their agreement cannot overrule law.

[FrugalJo]

Complaint gone in to FOS. Balance is now £690. Threat of doorstep collectors within 10 days.

[FrugalJo]

FOS said I had to wait for complaint procedure to kick in.

 

However today I've just asked Minicredit why they did not respond to my original email stating I was in financial difficulty.

[renegadeimp]

Did you issue a formal complaint with minicredit yet? You need to have done this to start the 8 week timer.

[FrugalJo]

reply from minicredit, cant find initial email. oh dear, funny that as i sent it to your friendly customer care team.

Have forwarded.

Yes complaint in rene !

[renegadeimp]

Hmm. They cant find the initial email? Tbh i wouldnt have forwarded them it, but thats just me. Should any further action be taken, you can easily show a court or the PDL or whoever else, the full headers of the email.

[FrugalJo]

They are seriously winding me up, texts and strange recorded messages on my phone.....ugh!

[renegadeimp]

Did you send the harrassment letter. If so you need to complain to the oft and ofcom .

[FrugalJo]

Morning Rene, always good to see your light on

 

Formal complaint has gone in regarding uncooperative stance at coming to a mutually agreed repayment plan. Also words to the effect that the 'Hardship 'account set up was sensitive information which they are not entitled to, under OFT regulation and the Data Protection Act etc

Harrassment by txt and mobile was also in there, along with the fact they sent me an OFT information sheet, yet don't seem to adhere to OFT guidlines themselves.

Rounded off with the fact they seem to deny receiving any of my emails a week before I defaulted.

Lots of ammunition