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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CFO problems. Please assist


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Could someone help me, with capital finace one charges i dont understand them , in december i took loan out 150 pounds, i paid on january interest 58 pounds, rollover, in start february it was refiance for onather 140 pounds, so my interest i paid 130 pounds, totalloan amount l is 290 pounds, this month, is 180 interest, everytime i pay inteerset, rollover, they add the same rollover money to loan money and putting 39 %, now if i would want to pay loan of is 484 pounds even i paid rollover money (interest) every month, how it ccan be from 290-to 484?

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Hi and welcome to CAG. I have moved your post onto a thread all of its own as you will get more help that way.

 

On to CFO

My suggestion is to stop rolling it over, contact them in writing and offer a monthly amount you can afford on condition they stop all interest and charges. If they ask you to phone them-DON'T. They will 'cajole' you into paying more than you can afford.

 

Do not worry about the phone calls you may get or the threatening text messages. They can do nothing without a court order.

 

What you must do is revoke their right to continuous payments. Here's how

http://www.consumeractiongroup.co.uk/forum/content.php?850-Continuous-Payment-Authorities-How-to-stop-them

Send that to CFO and your bank. Once that is done, if the bank then allow a payment, you can have them for unfair treatment.

 

More info:

http://www.guardian.co.uk/money/2012/feb/24/continuous-payments-authority-know-your-rights?newsfeed=true

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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i tried last month to offer them payment plan, they wont have it, they said, it will be past to debt collcetor,i have read so many threads about CFO how bad it can turn, i am affraid they can turn up to my house, or contact my work?

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No they cannot. CFO will pass the debt to MT Collect who are CFOs plaything. They will send you text messages saying they are on their way to raid your home if you don't pay NOW. This is bovine excrement. They can do nothing to you without the assistance of the courts. They won't turn up. They don't have the bodies to do so.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Put my charges will go up every day and if they will agree for payment plan i propably will be paying only interest? because they just will be putting up charges? But will MT collect will agree to payment plan, i have read they never do, and sometimes empyying bank accounts all the time!!!!

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This is why you must revoke their permission to the contiuous payment authority.

Also as a second line of defence, you could tell your bank that your card may have been compromised. They will then cancel your existing card and give you a new one

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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You should read around the forums. Most 'charges' (and in CFOs case-'fines') are unlawful and once levied, can be either removed (if you haven't paid them) or refunded (if you have paid)

You will see opinions about the loan plus one months interest is all CFO can claim. We are yet to see any proof that this is in fact, fact

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Even if i pay interest this mont, they putting interest amount on agian, plus 39%, and it keeps rising even if i pay interest every month, it should be only loan amount, thats is with onother payday oans, but CFO is charging 2 interest in month?

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I have had a call from Red Bridge trading standards, They have had a lot of complaints about CFO and are investigating them. Trading standards are unable to get involved in indvidual cases but will consider all complaints they recive as evidence against CFO. If any one wishes to email a complaint to redbridge TS thier email is

 

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Could someone help me, with capital finace one charges i dont understand them , in december i took loan out 150 pounds, i paid on january interest 58 pounds, rollover, in start february it was refiance for onather 140 pounds, so my interest i paid 130 pounds, totalloan amount l is 290 pounds, this month, is 180 interest, everytime i pay inteerset, rollover, they add the same rollover money to loan money and putting 39 %, now if i would want to pay loan of is 484 pounds even i paid rollover money (interest) every month, how it ccan be from 290-to 484?

Complain to trading standards and OFT about theese charges use this guidance to help with your complaint guidance.pdf

 

It certainly seems that they have rolled your loan over to unsubstainable levels with out assesing if you were able to afford it. They are also less than transparent when it comes to explaining their finance charges. They are supposed to make sure you understand what you are apllying for / total cost of credit.

 

I also suspect that you may have some form of learning difficulty, I only say this because of spelling mistakes and you state you have difficultiy understanding the charges. If this is the case the CFO are supposed to take mental capacity issues in to consideration when offering credit and you may be further protected under the equality act. Seek free indepenent legal advise from citizens advice. I dont wish to be offensive in pointing out this possibility I also have learning difficulties. :-)

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