BT Vision adaptor problem

[Mr. Andrew Ruddick]

We have a BT Vision and the Hub 2.0 power adaptor has a problem. Basically the wires have overheated and burnt several holes in the carpet.

 

Their response was to go out and purchase a new adaptor. Even though it's all under contract with them. They also said it was normal for adaptors to fail in this way!!

 

No apologies or any feedback regarding a now damaged living room carpet!!

 

I've now lost all confidence in their after sales service (had problems already) and was wondering exactly what I can do because I've heard that they will keep us tied into the 2 year contract ( 1 year to run).

 

The crux of this is I just don't feel safe using this product anymore. Sure another adaptor may not suffer with the same problem but who's to say it won't. They've already had an issue with their Powerline adaptors for the BT Vision.

 

What options do I have and via the Sales of Goods Act (and services) can I terminate the contract given lack of confidence?

 

I'm pretty sure they're not going to allow me to get out of this contract and why should I be out of pocket with a burnt carpet through their inferior product.

 

By the way I'm an electronics engineer so I know when they're talking rubbish.

 

Thanks

[ims21]

Hi and welcome to CAG

 

I've moved your thread to a more appropriate forum where the guys will advise as soon as they are available

 

ims

[Mr. Andrew Ruddick]

My sister in law's BT Vision BT Hub 2.0 power adaptor has gone faulty. It's burnt through the cable and burnt three holes in the living room carpet.

She rang BT and the response was to go out and buy another adaptor and it's normal for this to happen!!!!

She's obviously not able to get online or use the equipment and she now has NO confidence in using this machine ever again.

Under the sales of goods (and services) act am I within my rights to terminate the account as we don't feel this is safe to use anymore.

 

 

The problem is the adaptor itself it can be clearly seen that one of the two cables has been overheating. (I'm an electronics engineer).

.

[ims21]

I've merged your two threads as they are the exact same question. Please just use one thread (this one) for this issue

 

ims

[Mr. Andrew Ruddick]

Fine. No problem.

 

The first one I posted told me it was a duplicate thread I'd posted but I've just joined!

So I posted the second one as I couldn't see the first one anywhere.

 

Thanks

[ims21]

No worries

 

You're OK now

 

[locutus]

Personally I'd state what you require from BT in light of these issues to the CEO of BT ian.livingston@bt.com

 

Tell him the account holders full name, account number, bt phone number and address (so they can confirm it is the account holder making the complaint) and what you want as an amicable solution (payment for replacing the carpet and the contract ending)

 

Come back to us with what they reply

[Mr. Andrew Ruddick]

Locutus

 

That's great info.

Many thanks

 

I will (number one.)

[Conniff]

Was this a white pwr supply or a black one Mr Ruddick ??

[Mr. Andrew Ruddick]

It is a black one. It is not the Powerline adaptor though. It is a small 15Vdc 1.2A adaptor for the hub.