Orange refusal to supply Agreement

[Peterbard]

I am helping a relative queiry an agreement with Orange over the charges aplied after his mobile phone contract expired. I sent off the CCA with the £1 fee and recieved this reply, I have liooked on the forum and not seen any mention of it anywhere else could you advise.

 

"I can confirm that Orange do not retain copies of your orriginal agreement a mobile phone agreement is not regutlated under the Consumer Credit Act as such we are not required to retain a signed copy of your agreement form stating that you had read and agread to the tearms and conditions or in the case of telesales you would give verbal agreemint to the terms and conditions over the phone and a hard copy would be supplied with the delivery of your phone. This is in complience with the Consumer Protection (Distance Selling)Regulations2000. "

 

Many Thanks Peter

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[Andy999]

I don't think your message is in the right place - PM a modorator and see if they can move it because you won't get many replies here.

 

I would suggest you make a full subject access request - costs £10 but you can request every piece of information held including transcripts of any recorded phone calls.

[DCG]

I am helping a relative queiry an agreement with Orange over the charges aplied after his mobile phone contract expired. I sent off the CCA with the £1 fee and recieved this reply, I have liooked on the forum and not seen any mention of it anywhere else could you advise.

 

"I can confirm that Orange do not retain copies of your orriginal agreement a mobile phone agreement is not regutlated under the Consumer Credit Act as such we are not required to retain a signed copy of your agreement form stating that you had read and agread to the tearms and conditions or in the case of telesales you would give verbal agreemint to the terms and conditions over the phone and a hard copy would be supplied with the delivery of your phone. This is in complience with the Consumer Protection (Distance Selling)Regulations2000. "

 

Many Thanks Peter

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read this thread m8

 

http://www.consumeractiongroup.co.uk/forum/legalities/26427-help-please-dayglo-vodafone.html?highlight=vodafone