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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Northern Rock house repossesion -now for sale 100K below valuation!


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Hello All,

 

The usual story of not being able to keep up NR mortgage payments since the big bang. We put our house up for sale to try and pay NR back but there were no takers. The house was advertised with a local west coast estate agent for one year. Last summer we decided to move out and sent the keys back to NR. Repossesed now by NR. Now the property is being remarketed by another "local" regional estate agent. The main grief is the price difference. Our property was valued at 185K in July 2010. Now in January 2012 the asking price is offers over 77k. It also states in the advert from the estate agent that the home evaluations is only 85K. The property has been well maintained and was a new build in 2003 (Farmhouse conversion) so surely this is not possible - a differerence in value of 100K in the space of 14 months? We are legally responsible for the short fall but does the NR not have a legal obligation to get the maximum value for the property? Are the Estate agents being complicit in this to get a quick deal, and can we take any actions against NR and /or the Estate Agents to rectifiy this price difference?

 

Many thanks.....

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After the property is repossessed

 

A lender who takes possession of a client's home will sell it in order to recover the money s/he is owed.

Responsibility of the lender when selling the property

 

The lender has a duty of care towards the client when selling the property. This means that the lender must get the best price that can reasonably be obtained at the point when it sells the property. However, in practice, lenders often sell properties at auction and repossessed properties sold at auction often sell for less that they would if sold on the open market.

89

A lender who sells a property without due care could be sued for negligence. However, this has never been tested in the courts. There may also be a claim for negligence against the conveyancer used by the lender, but this can be very difficult to prove.

90

A lender also has a duty to mitigate its loss. This means that it must not only get the best price possible at the point at which it sells the property, but it must also generate an income from the property, until it is sold, by renting it out, or account for why it has not been rented out. The client would have to show that the lender could have let the property and chose not to do so.

91

The Financial Ombudsman Service advice to lenders is that they should obtain two valuations, one of which should be independent. The client may write to the lender to ask for the valuations that were obtained before putting the property on the market.

92

If the lender has acted without due care or has failed to mitigate its loss and as a result the client's debt to the lender has increased, the client could complain to either the building society or the bank who may instruct the lender to pay compensation to the client and also complain to the Financial Ombudsman Service.

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This is taken from the National Debtline fact sheet covering Mortgage Shortfalls:

 

Building societies have an obligation to find the ‘best price which can be reasonably obtained’ whilst banks have a ‘duty of care’ to a borrower. From 31 October 2004 the FSA Mortgage: Conduct of Business rules say that all lenders must obtain the ‘best price that might reasonably be paid’. It is possible to dispute the amount being claimed by the mortgage lender in some cases. You have six years from the date of sale to make a claim against the lender. You will need proof to support any case, such as valuations for your house at the time.

 

If you can show that the house was sold for substantially below the proper market price taking into account the market conditions at the time of sale.

If the house was not marketed sufficiently to obtain a good price.

If you arranged a sale which was refused by the lender, but after repossession the house was sold by the lender for a much lower price.

If the house stood empty for a very long time you may be able to argue that the mortgage company should have rented it out and therefore off set possible rental income against the shortfall balance.

If the lender decides to leave the house empty and not sell it either, then you may have an argument for asking the court to order a sale.

Check who bought the property. Your lender should not have sold it to a related company.

 

From 31 October 2004 the Financial Services Authority (FSA) has taken over the regulation of mortgage lending and problems with existing mortgages. This applies to all mortgages where the lender had a first charge over the property and at least 40% of the property is occupied by you and/or your immediate family. It does not apply to secured loans regulated by the Consumer Credit Act 1974. If you are not sure what type of loan you have, phone us for advice.

 

The new rules say that the lender must market the property as soon as possible and obtain the ‘best price that might reasonably be paid’ taking into account factors such as market conditions and the increasing amount you owe on the mortgage debt.

 

The full fact sheet is here:

 

http://www.nationaldebtline.co.uk/england_wales/factsheet.php?page=11_mortgage_shortfalls

 

Also,

 

You should really consider getting the prcess involved.. As much as I hate the paper - The Daily Mail would be all over this

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Well that was quick! Many thanks for these replies....A few questions. Does the fact that the house is in Scotland make any difference in the eyes of the law? Scots Law differs in many areas but not sure about property. Would you reccomend getting in touch with the Estate Agent to enlighten them of their "precarious" situation? I will need to check through my old paperwork for the first evaluation from the Estate Agents in 2010. Since then they have also gone bust so cannot approach them for the paperwork. would the evaluators that carried out the evaluation work in 2010 still have a record of this? hope so because it cost about 500 pounds. worthy of mention - the original house for sale web adverts from 2010/2011 are still available to be viewed on the internet. They show the same house in detail along with "offers over" 170K- is that of assistance to my argument?

 

Many thanks.

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  • 3 weeks later...
It is possible to dispute the amount being claimed by the mortgage lender in some cases. You have six years from the date of sale to make a claim against the lender. You will need proof to support any case, such as valuations for your house at the time.

 

I suspect this might only be five years the property is in Scotland?

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