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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Barclays Overdraft Protection Reclaim


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Hi All,My wife has noticed that she is being charged £24 a month each month by Barclays for Overdraft Protection charged at a rate of 0.8% per £1,000 on a £3,000 overdraft limit. Apart from being a scandalously high rate for an almost worthless product, my wife not being the most financially literate in fact had no idea that she was even being charged for this and assumes that this was tacked on to her account when she initially activated the overdraft facility many years ago.I looked on the Barclays website for information and it appears that they've now discontinued the product to new customers - most likely as a result as the PPI scandal - but have very kindly kept it running for existing customers and continuing to fleece them monthly.Having looked online I've seen various templates to use in order to reclaim PPI sold with loans but was wondering if there was a particular process to go through with this Overdraft Protection Policy. I'm not quite sure when she opened the account but believe it was over 10 years ago so it's possible that she's been paying premiums for all this time. Do we have to contact Barclays to find out exactly how much she has paid over that period in order to produce a figure to reclaim? Also, what is the procedure for claiming on this type of insurance?Any help in pursuing this to a successful conclusion would be much appreciated.Thanks in advance,Kether

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Def go after it as i did & succeeded.

 

 

Hi All,My wife has noticed that she is being charged £24 a month each month by Barclays for Overdraft Protection charged at a rate of 0.8% per £1,000 on a £3,000 overdraft limit. Apart from being a scandalously high rate for an almost worthless product, my wife not being the most financially literate in fact had no idea that she was even being charged for this and assumes that this was tacked on to her account when she initially activated the overdraft facility many years ago.I looked on the Barclays website for information and it appears that they've now discontinued the product to new customers - most likely as a result as the PPI scandal - but have very kindly kept it running for existing customers and continuing to fleece them monthly.Having looked online I've seen various templates to use in order to reclaim PPI sold with loans but was wondering if there was a particular process to go through with this Overdraft Protection Policy. I'm not quite sure when she opened the account but believe it was over 10 years ago so it's possible that she's been paying premiums for all this time. Do we have to contact Barclays to find out exactly how much she has paid over that period in order to produce a figure to reclaim? Also, what is the procedure for claiming on this type of insurance?Any help in pursuing this to a successful conclusion would be much appreciated.Thanks in advance,Kether
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Hi

 

You need to go along to the fos website and download a copy of their consumer questionnaire ready for completion.

 

If this product was mis-sold you will want the premiums back plus the interest they charged you so you can use the attached spreadsheet to help you with that.

 

To complete the spreadsheet you will need your statements showing the payments of PPI made. If you haven't got them then you will need to SAR the bank to get them. Barclays will baulk at letting you have stuff more than six years old but a member ha recently got statements going back to 2001.

 

When you have done your spreadsheet and the fos questionnaire you send the to the lender requesting a refund. They will have 8 weeks to respond and give you a final decision before you can refer it to fos.

 

You can sue of you prefer but that will involve you in a lot of work and you must be prepared to actually get into the court room and argue your case with the judge

 

ims

 

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Hi

 

You need to go along to the fos website and download a copy of their consumer questionnaire ready for completion.

 

If this product was mis-sold you will want the premiums back plus the interest they charged you so you can use the attached spreadsheet to help you with that.

 

To complete the spreadsheet you will need your statements showing the payments of PPI made. If you haven't got them then you will need to SAR the bank to get them. Barclays will baulk at letting you have stuff more than six years old but a member ha recently got statements going back to 2001.

 

When you have done your spreadsheet and the fos questionnaire you send the to the lender requesting a refund. They will have 8 weeks to respond and give you a final decision before you can refer it to fos.

 

You can sue of you prefer but that will involve you in a lot of work and you must be prepared to actually get into the court room and argue your case with the judge

 

ims

 

ims, many thanks for your reply.What does SAR the bank mean?

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Hi

 

SAR = Subject Access Request....a request for data from the bank made under the Data Protection Act. Cost is £10 and there is a template in the CAG library, the link to which is at the top of every CAG page in green.

 

Also I see I forgot to link to the spreadsheet....here it is

 

 

CISheet v101.xls

 

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Hi

 

SAR = Subject Access Request....a request for data from the bank made under the Data Protection Act. Cost is £10 and there is a template in the CAG library, the link to which is at the top of every CAG page in green.

 

Also I see I forgot to link to the spreadsheet....here it is

 

 

[ATTACH]32611[/ATTACH]

 

Thank you, you superstar. Much appreciated.

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