Plusnet (BT) holds back vital discount information from consumers

[maedegroot]

Hello

 

I have written a long blogpost, but I can't post it yet, because I have not made enough posts on here as yet.

 

In it I report on my direct experience with Plusnet, where once I said I was leaving them, were able to reduce my price instantly. They were able to do this because my exchange had changed to 'Market 2'!

 

When challenged they said that they decided to reduce prices back in July 2011 and offer this to new customers, but existing customers would get the discount as and when they contacted them. Mmmmm interesting, so if I had not contacted them, they would have kept charging me the same price, i.e. £6.50 per month higher!

 

In actual fact Ofcom advised all providers to amend exchange classification for the market 2 exchanges, back in December 2010, so that everyone could enjoy better prices.

 

I bet not many providers have gone out of their way to tell consumers! I would love to know who got a call from their provider to be told, 'hey you know what the exchange classification has changed and we can give you a massive 36% discount on your current plan". Not very likely.

 

Please check out SamKnows.com and check your exchange and then please challenge your current provider. Good luck!

[maedegroot]

I have also reported all this to Samknows, who are taking this up directly with Ofcom.