Logbook Loans-Some Success

[wilburr]

Hi, I am brand new to this forum. I have had recent experience with Logbook Loans.

Approximately a year ago I took out a loan for £1000, and despite my best efforts to stay within the terms and conditions found it impossible to avoid their charges. After a few months I had such serious concerns about their conduct I arranged to borrow some money from a family member to settle the loan. This proved impossible to do however, as the staff at Logbook would not do a review of the charges until after I had paid them, and I just didn't have the confidence they would be reviewed fairly.

 

I continued to pay the loan, however this month I had listened to enough from Logbook and asked to speak to a manager.

To my surprise they put me through to one. I asked him to listen to the last 6 conversations and tell me his thoughts.

My point being that the staff manipulate situations, charge unfairly and most importantly the notes left are not a true testimony to the conversation, therefore any charge review cannot be done fairly.

 

After listening to the calls, he largely agreed with my points, and offered to wipe out all charges on my account, over £700,

 

I then asked him to consider allowing me to settle my loan at the figure it would have been when I requested, as though I had not been obstructed in my initial attempt. He agreed to this also.

 

I have been told by Logbook they keep all call recordings until the loan is paid off.

I really think a Subject Access Request is worthy of consideration as they will include all call recordings in this, as well as all notes made by staff, and internal e-mails. It is long-winded but only then can you present a complete picture of the way you have been treated. I think in many cases they will have difficulty defending their actions.

[applecart]

Hi Ya

 

Sounds like you have had some success - but have you considered that the £700 charges applied to you account will have at the time of application attracted interest?... that interest may possibly still be on your outstanding balance........

 

Apple

[wilburr]

Hi,

 

Logbook confirmed no interest is added to their charges, however they are secured on the vehicle.

 

Today I received the Subject Access Request. Notes made by collections staff are minimal, usually only a few words.

Concerns made are seldom noted. A charge review can never be done fairly this way.

How can someone look at these and make an informed decision?

 

The SAR also included telephone calls.

The difference between the collections dialogue and their notes is huge.

 

I would urge everyone to make a SAR, then challenge the charges.

It worked for me, over £700 charges and another £660 interest refunded.

 

Got my spare key back today, what a great feeling!