Buying Goods Over The Internet - My Rights ?

[Mal2869]

Hi everyone

 

My first post here, i have been searching for a forum where i can seek some advice.

 

I bought 50 Jiffy Bags from a company called Smart Packaging store

 

They said the goods get shipped within 24 hours if in stock, well i needed them fast so bought from them, a week later i had not received the goods so sent them an email, i got no reply, i waited another week and sent another email and this time i got a reply saying the goods were on back order and were expected in that Thursday, i had a choice to wait or i could get my money back, i said i would wait but told them i was unhappy about their lack of communication and the fact i could not get through to someone on the phone and just got an answer machine.

 

Okay, that was a while back, its now been just over 30 days and no delivery, they are not answering emails and when i did a WhoIs and got the phone number of the business it tells me it is not receiving incoming calls.

 

In fact i bought the Jiffy Bags from Amazon two weeks ago and received them within 48 hours of the order, real fast delivery, exactly what i needed.

 

The problem is that i want a refund for goods not delivered from this company, their website has been showing catalog suspended for two weeks now, this makes me wonder if the business is now going bust, if it is then what are my rights. ?

 

I paid them just over £13 including delivery charges, its not much but i feel aggrieved that they took my money and didnt supply the goods and if their business was in trouble then why take my money in the first place.

 

I have read about chargeback on a debit card from an online site and how not many people know about this service where you can ask your bank to reverse a charge made on your debit card, not sure if that would cost me more money than what i paid for the goods or whether its a free service.

 

Can i use that now the 30 days is up, has anyone been successful using that means to get money back. ?

 

I'm just annoyed at the complete lack of communication from this business and the fact i cannot get anywhere with them, do i need to go to a small claims court, that worries me as i have no experience of doing that, their business is in England and i am in Scotland, do i need to make a claim through the english or scottish courts, its all confusing.

 

What would other people here do in this situation, should i now write a hand written letter and give them two weeks to give me my money back or is there a better way to now handle this. ?

[sir_gilmour]

Hello Mal2869, welcome to the CAG.

 

Enjoy your visit, but take some time to look around the forum and understand where everything is.

 

 

It can seem confusing at first but you will start to find your way round and to understand what a helpful community we are.

 

You haven't received any replies to your post yet. Try posting your query again in a relevant sub-foum. You will get the help and support you need there.

[dx100uk]

chargeback is free

 

off you go

 

dx