charges for paying bills online

[thomass1949]

Can anyone tell me if the practice of adding a (usually 4 pound monthly charge) to a bill for paying on-line, cheque etc is being challenged. Because I do not allow Sky and others to access and control my account with their direct debits I am being penalised by incurring this charge every month. Paying online does not incur a 4 pound cost to them.

 

Thanks

[citizenB]

Are they claiming this is a charge for paying by methods other than direct debit.. or that if you pay by direct debit you receive a discount ?

 

I thought this type of charge for paying other than by Direct Debit had been stopped.

 

I agree, there is no way it cost them £4.00 to administer this as the money goes directly into their account.

[rebel11]

Thread moved to the correct forum.

[Bazooka Boo]

TBH CB, I think BT still charges customers £5 if they don't pay by DD??? I'll have to check that..

 

Yep seems they do!

You agree that unless you pay your bill by direct debit or monthly payment plan, you will pay BTPS a fee of £1.80 per month, if you pay your bills monthly, or £5.40 per quarter, if you pay quarterly, for payment collection and processing services. You agree to make the payment in the same manner and at the same time as you pay your BT bill.

Edited September 25, 2011 by Bazooka Boo

[citizenB]

TBH CB, I think BT still charges customers £5 if they don't pay by DD??? I'll have to check that..

 

Thanks, I didnt realise.

[devil501]

if you like myself, pay for your TV license via quarterly DD you get charged £1.50 extra... score 5 quid extra off me because i pay it over 4 payments and not weekly or monthly....when asked if i agreed to the charge an i said no, was told couldn't continue with setting up a quarterly DD, i could of course set a monthly DD but they would take out 1 years payments over 6 months. then continue normal payments...efectivly being 6 months ahead all the time....imagine if even only a million people did like i did? score an extra 5 million quid...not impressed at all......

[Old Cogger]

BT may charge for non D,D, as virgin media do a 5.00 charge if payment not by Direct Debit.

[Old Cogger]

like when you take certain insurances etc these days, an extra charge is levied against you for paperwork incl Policy documents if not downloaded on the net it seems, trouble with this country commerce is flleeceing consumers on every front, because people let them get away with it.

 

Gone are the days it seems when fair trade came into everyday business, you bought a service/item and it was gift wrapped for you as appreciation of your esteem custom at no extra cost, also the days a policy taken out was sent to you included in the price,,look around you and see it happening every day.