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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Another Minicredit thread (sorry)


Oh ffs
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I still haven't paid anything further, they gave me a breakdown of costs last month which was laughable on a £250 loan.

 

They've issued me with a final notice before legal action and apparently I need to pay £918 by 19th October 2011 or it's referred to legal and by the 29th October 2011 or they'll mark a default status on my credit file and CCJ me.

 

What shall I do? Wait for the CCJ? Or tell them I am going to fight it and I've reported them to OFT etc? I'm a bit scared to be honest but I am not going to pay them a single penny until they agree a reasonable settlement in writing or the court tells me to. I really don't want a CCJ on my file, it's going to affect my job majorly!

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This is the breakdown of charges they sent me:

 

The total outstanding balance £826 from the date of the last roll-over (20th of June 2011) until today the 12th of September 2011 consist of the following:

1. Loan principal £250

 

2. Interest in total £210 (1% of the Principal per day)

 

3. Overdue penalty £25 (was added on the 1st day overdue)

 

4. Overdue penalty £55 (was added on the 3rd day overdue)

 

5. Debit Attempt fees in total £186 (every unsuccessful attempt to receive the repayment costs £3)

 

6. Debt Recovery fee £100 (was added on the 30th day overdue)

Edited by Oh ffs
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They can't legally justify any of those 'attempted debit' fees, it would be a bit like me charging them £350 each time I answered a question on CAG about them.... all of this can be used against them in a defence, the defence is usually in simple form, pointing out the outrageous claims and asking for mediation.

 

Remember they don't want you to defend, they will have to pay another fee once your defence is filed, called an Allocation Questionnaire fee, you don't pay this fee but they do. You can have a field day with them.

  • Confused 1
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Just want to say a big thanks to SG, firstly for passing on her fountain of knowledge and secondly for reassuring me that there are sensible ways to deal with these things without panic.

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Dear Oh ffs

 

All these charges have been added to my minicredit account I have already paid them over £200 for a £80 loan but they still say I owe £510. They have now passed it on to Fredericksons/Bryan Carters. After sending them numerous letters I have now told them to take me to court as I am not paying them another penny.

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  • 1 month later...

The latest is that they said I could settle in full for £550. I'm debating whether it's worth it - on the one hand it would get rid of it and unnecessary hassle later.

 

On the other hand it's still a massive amount over the original loan. Bearing in mind I paid £50 already (or as they say £45 after transaction fee) that's £600 for a £250 loan. They know my situation and I have borrowed some money from a family member but not the whole £550, which would really stretch me until next pay day.

 

Almost tempted to pay the original amount + original loan term interest - £50 and tell them to take me to court over the 'remainder'. The other potential snag is they cannot guarantee the settlement figure will be the same tomorrow which is when the funds will be available...

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In that case pay the original loan amount and one months interest and if they take you to court they will be stuffed by the judge. As you will have repaid the original amount back and one months interest there is little they have to take you to court on... as for their 'transaction fee' that is a piece of bull.

 

Get onto MP Stella Creasey as she has journalists lined up waiting to name and shame these idiots, and she is well on the way to getting some legislation in place against their dodgy dealings.

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