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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Stiffed / ID Theft


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Hi,

I wonder if anyone here can offer any advice.

Ok, here goes, my son is 20, and at some point in June had some "friends" at his flat. I use the term loosely, as someone took his bank card from the flat. They then put what I presume is a stolen cheque in his bank account for £1800. On the fourth day, they did a counter withdrawal for 1600 and took some from various shops. This was all done in and around Bolton/ Bury. 30ish miles from home. At the same time there were two credit applications for mobile phones - one passed the other failed (wrong DOB)

 

We went into the bank, they had swallowed up his housing benefit, bounced the cheque, deducted the amounts spent, charged him for going overdrawn, and in summary left him £2k overdrawn.

 

We have reported it to the bank - who said "tuff luck" your liable, we reported it to the police who said "see the bank".

 

Does anyone have any ideas of a good path to take?

 

Thanks in advance

 

F5b

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We have done that, and we are looking after his money for him. Just after that he got a job, and we have had his pay put into our bank. This is so he can catch up and make sure his rent is paid.

 

£150 Housing Benefit, and £110 JSA were paid in, but the bank wouldn't return it so we had to pay his rent for him.

 

The council also paid a second lot in, but he went to the council to try and find it - they told him to go to the bank and get it back, as they couldn't use it to offset a debt. As it is housing benefit.

That still leaves the £260 in limbo

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