Kays (Kandco) Buy Now Pay Later

[Isaachiggs]

Hi

In March I ordered a washing machine of KANDCO online, which offered a buy now pay later. If you know Kandco, you have to fill out the promotional code to do this, which I did and proceeded with the order.

 

After receiving threatening letters from them about not paying the minimum requirement, I contacted them stating that I had doe this on a buy now pay later deal.

 

Initially, I received an email that back that the buy now pay later deal is checked with credit agencies and that my credit did not allow me to proceed with the deal. I replied that I had already received the item.

 

They emailed back, stating I will be passed to another department who deals with this.

 

The new department replied, stating that I did not fill out the promotional code (which I did).

 

After, reading through the statement that they sent me, there is no mention of the buy now pay later ? but also they have charged me Shopping Insurance Covers Your Purchases + Payments ! Again after contacting them, they say I agreed to it, which I definitely would not of.

 

Can someone tell me if I can return the item ? and what can I do about this ? they are also trying to charge me £12.00 late payment fees.

[dx100uk]

the late and PPI can all be reclaimed

 

i thionk you are outside of even the DSR regs to return it now.

 

BUT if they wont give you the BNPL option i wonder if you could?

 

dx

[silverfox1961]

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