Account Closures?

[jamesrouse]

I have managed to stop my account closure with HSBC with these 2 letters

sent this one first then was told it had been sent to Leeds to be dealt with

Mr David Lewis

Head of Customer Relations

HSBC Bank PLC

Level 36

8 Canada Square

London

E14 5HQ

 

Thursday, 31 August 2006

 

 

Ref: **************

Account ***************

 

 

 

Dear Mr Lewis

 

I am writing to complain about the letter I received from a Miss N Kelly a service quality manager based in Leeds. The letter dated 30th August 2006 tells me that you are going to withdraw my banking services on the 29th September 2006. The only reason I can see that you are doing this is that I have successfully claimed back unfair banks charges applied by HSBC dating back 6 years.

 

I feel that this is an unfair retaliation on your part, which goes against the Banking Code Standards Board who says “We ask subscribers to consider the fairness of closing accounts in such circumstances”. The FSA who under there rules on dispute resolution and complaints say “We would not expect any regulated firm to discriminate against a customer who makes a complaint”. And also the Financial Ombudsman who say “they should not decide to close an account for an improper reason – for instance, because of unfair bias”.

 

I feel that your treatment towards me is in direct contravention of the above rules set by your governing bodies.

 

I have been a customer of HSBC for many years and am truly hurt and upset in the way HSBC have handled this matter.

 

From this letter I would hope that you will reconsider you decision to close my account so that I can continue to bank with HSBC.

 

If this is not possible then I will be left with no choice but to complain to the Banking Code Standards Board, The Financial Services Authority, and the Financial Ombudsman, however I am hopeful it will not have to come to that.

 

 

 

 

A prompt response would be very much appreciated.

 

 

Yours Sincerely

 

 

 

 

James Rouse

 

 

Cc: File

 

So i then wrote to the chairman with this one, and got a letter from alan pretty say account WON'T be closed

 

Mr Stephen Green

Chairman

HSBC Bank PLC

8 Canada Square

London

E14 5HQ

 

 

Wednesday, 13 September 2006

 

 

Re **********************

 

Dear Mr Green.

 

I am writing to you to complain about the closure of my current account on the 29th of September.

 

I received a letter on the 30th of August from a Miss N Kelly saying that HSBC are going to withdraw my banking services on the 29th September for a “Commercial Reason”, I then wrote to Mr David Lewis head of customer relations on the 31st August.

 

I called HSBC today to see whether my letter to Mr Lewis was being dealt with and it seems that it is being dealt with in Leeds and they have a back log of complaints at the moment but was told on the phone the decision can not be over turned and my current account will close on the 29th September.

 

I feel my account should not be closed, I feel it is only being done so in retaliation of me claiming back bank charges.

 

I would like to draw you attention to the following information from the Banking Code Standards Board, The FSA and The Financial Ombudsman

 

The Banking Code Standards Board say “We ask subscribers to consider the fairness of closing accounts in such circumstances”. The FSA who under there rules on dispute resolution and complaints say “We would not expect any regulated firm to discriminate against a customer who makes a complaint”. And also the Financial Ombudsman who say “they should not decide to close an account for an improper reason – for instance, because of unfair bias”.

 

I have been a customer with HSBC for many years and also have business banking, saving accounts, ISA etc with HSBC, and I am deeply hurt and upset by HSBC’s actions.

 

I ask that you reconsider the decision to close my current, if this is not possible then I will be left with no choice but to complain to the Banking Code Standards Board, The Financial Services Authority, The Financial Ombudsman, and contact national newspapers to inform them of HSBC’s actions. However I am hopeful it will not have to come to that.

 

A prompt response would be very much appreciated.

 

 

Yours Sincerely

 

 

 

 

James Rouse

 

 

[jamesrouse]

Got a letter from Alan pretty bout a week ago saying he was investigating

 

then today got one from him again saying

 

Dear Mr Rouse

 

I write with reference to your recent letters regarding our proposed closure of your account

 

You will appreciate that under the terms and conditions that apply to your account with HSBC we are entitled to close the account by providing 30 days notice.However, we have considered the further information provided in your e-mails (no e-mails sent just letters) and reviewed the decision that was made. In this particular situation we are willing to allow you to retain your current account, and other accounts with HSBC

It may also be appropriate for you to review your banking facilities to ensure they are adequate for your current needs. You can do this by calling 0800 130 130 or alternatively you can call in at your local branch

Yours sincerely

Signed

Alan pretty

Senior Service Quality Officer