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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Starting a Lloyds TSB - PPI Claim ***Claim Successful***


Hass1235
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Hi Hass

 

First, what are your grounds for the potential reclaim of ppi?

 

Next, I take it you don't have statements for the credit cards. If you do, have them all, you will not need to SAR them because you will have ll the info on the statements. Also with the cedit cards you might as well go for a claim for the unlawful charges i.e. late fees/overlimit fees.

 

With regard to the loan you will need to SAR to get a copy of the agreement unless you know exactly what the ppi premium was and what the monthly payment for the ppi was.

 

If you can answer these questions we can take it from there.

 

Regards

 

ims

 

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So are you saying that the ppi was a condition of the loan? i.e. that you wouldn't get the loan if you didn't have the ppi.

 

You need to have valid grounds for a ppi reclaim. "Not sure" or "Can't remember exactly" won't cut it. You need to have a solid arguement that you will stick to.

 

On the other matters, yes get those SARs off and get reclaiming.

 

ims

 

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  • 2 months later...

Hi Hass

 

Just thinking outside the box here and I know it is a quite a few years ago but I'm just going to try a Derren Brown approach.

 

Without looking at the screenshot you describe in an earlier post, do you remember the amount you wanted to borrow when you approached them? Please answer without looking at that screenshot.

 

Regards

 

ims

 

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Hi

 

Bu**er....I was hoping that the screenshot of the advance was going to be more than the figure you approached them for, the difference would have been the ppi premium.

 

What I mean is that you approach them for £7,500. They advance, say £8,000 and then immediatley take out £500. So if the screenshot showed £8,000 and you wanted £7,500, the ppi premium would have been £500.

 

Oh well.

 

Personally, I think they have more information than they have given. With the above I was just trying an easier route to get at a figure which you could made a preliminary claim with and they would have need to disprove it.

 

I'll have a think and post again shortly.

 

Sorry if I confused you....don't worry.

 

Regards

 

ims

Edited by ims21

 

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Hi

 

Just seen post's post which is of course correct...I was looking to find some similar threads which may assist you.

 

So time to write back and tell them that you are aware of the regs and that they must supply the information you have requested which includes a full transaction history on all of these accounts.

 

You are free to report them to the ICO or take court action to force compliance.

 

Regards

 

ims

 

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Hi

 

What I would do is write back giving them one final chance to comply fully within 7 days. In that letter you can mention that you are fully aware that under money laundering regs they are required to keep records for a period of six years following closure of an account. Telle them that they now have seven days as you are preparing to file a complaint with the ICO and also issue in court to force compliance.

 

Only threaten them with court if you are actually prepared to go through with it.

 

Regards

 

ims

 

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Hi ims, you are right is better to hold off until is necessary thank again.

 

Should I use template 3 and add the extra para to it

 

Yep...sounds OK to me.

 

You might also like to read this thread if you have not already seen it

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?208966-Me-and-Them-SAR-non-compliance-claim.-**SUCCESS**&highlight

 

Regards

 

ims

Edited by ims21
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  • 3 weeks later...

Hi

 

Lloyds seem to be getting more awkward by the day judging by threads I've been reading lately.

 

A good first point to take this further would be to have a good read of the following thread and the other linked threads within. It will be a bit of a read but will be well worth it I think

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?208966-Me-and-Them-SAR-non-compliance-claim.-**SUCCESS**&highlight

 

Regards

 

ims

 

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  • 1 month later...
  • 2 weeks later...

Or you can use the dx100uk method as follows..

 

Scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

hit the reply button

 

ims

 

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