Capital One PPI

[twillardo]

Just received a response to my letter asking for a full refund of premiums and interest from Capital One.

 

"Following our investigation into your complaint, we are comfortable that the policy was sold appropriately. You clearly indicated that you wanted to purchase the policy, and from the information you gave us you were eligible to do so. We are confident that all appropriate documentation and information was disclosed to you during your application.

 

Therefore, we have decided not to uphold your complaint, we understand that this may be disappointing for you. However, our investigation has shown that you were given enough information to make an informed choice of whether to purchase PPI; you were eligible for the product and chose to purchase the product.

 

Financial regulations require me to advise you that this is my final response in relation to this matter. However, you still have the option to contact the Financial Ombudsman Service within six months from the date of this letter."

 

 

Any assistance as to my next step would be greatly appreciated.

[dx100uk]

off to the FOS then!

 

fill in their complaint form on their website

copy all doc and post it off.

 

dx

[twillardo]

FoS it is then.

 

Cheers. 8-)

[Still_surviving]

Dont get your hopes up....

 

Ive just gone down a very similar road on behalf of my other half and come up empty

 

She ticked the box for PPI on a mailer application form for a Cap One credit card, thinking it would help her be accepted. There were no PPI details attached to the mailer, nor were there any ever sent to her. She also has been on medication for blood pressure and hypertension since before the application.

 

Cap One blanked her in exactly the same way as you, so we referred to the FoS. After lengthy discussions with the FoS rep in writing and on the phone, they decided to side with Cap One on the grounds that 'on the balance of probability, we believe the terms of the PPI would have been disclosed to you when making the application, or at some stage since'.

 

We are absolutely seething, as the FoS are essentially calling her a liar, and the sum total of the PPI clauses in her credit card terms amounts to one line.

 

Will follow your thread with interest, as at the moment, we dont know which way to turn.

[Shelley181146]

I have just sent off my SAR request this week so I will also be following your thread with interest.

 

I have the an added interest into this because Cap One didn't pay out on the PPI when my husband was taken seriously ill.

 

Shelley