Southern Electic - Energyplus Care

[ataraxis84]

Although this is mentioned in another thread as being a tariff offered to those who spend 10% of their income on fuel, is has been changed to 20% of income, thus making fewer people have access to it. Also they consider all tax credits and child benefit as income and also council tax and housing benefit.

 

I have just spoken to them about changing to this tariff, as we are on a very low income, ie. tax credits only, and I was told that our usage was only 12% of our income and therefore we would not be allowed to claim.

 

Baring in mind that I pay around £120 per month on electricity and about £10 on gas. on a minuscule income of tax credits, I fail to see how this isn't more than 20%.

 

 

Absolute joke.

 

 

Any ideas/help would be great

[brackleshamdavid]

In short change supplier. Speaking personally, for SE to tweak figures is nothing new. They refused to have my meter tested when it stopped. Tested a new meter with faulty equipment. Took monies when saying they wouldn't, and lied to the Energy Ombudsman just to win their case. Just a few things in a two year nightmare!!

 

I'm now with E.On getting stonking discounts, doing my own readings (billed accordingly) all for £30 fixed per month and with a smart meter as well.

 

Keep records of everything you might well need them, but move as soon as possible. They are evil!