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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Deliberatly keeping you in debt?


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afternoon all,

 

having trouble with the coop bank this week and it apears to be getting worse.

 

i rang the week before last to check my balence and see if my student grant had gone through, i was told it had not but i had £240 avaliable balance. i questioned this and they assured me that the funds were avalaible and i had no charges coming out this month. i also told them that i lived away from my address and do no check my statements regulary.

 

i transfered funds (£100) to a friends acount due to them not re issuing me with a debit card, they claim they sent me one in august and i have been using it since then.

 

this thursday day i transfer another £60 to a friends acount, this brought me overdrawn by £200 with £80 left to withdrawn. once again i was assured that no charges will be coming out of my acount (i asked)

 

today i ring and ask for £80 to be transfered into my friends acount and was told i am overdrawn by £320! when i questioned this i was told it is due to card activity last month.

 

when i questioned why i was not told that transfering funds would bring me over my OD limit and cause me to aquire more charges next month. i was told that it was on my statement.

 

in april 2010 i informed them by phone that i will be living away from home and therefore be unable to regularly check my statements. money management informed me that it was ok and several of their customers are in the same position (bank, phone etc registered at parents address) and i could contact them with any concerns etc.

 

does my situation sound like i am being deliberatley put into more debt, therefore having to increase my overdraft each month and get more charges?

 

is it worth me asking for the recordings of all telephone conversations i have had with them?

 

i am writing a letter of complaint as we speak summerising my problem however i do live in the real world and understand that little if at all nothing will be done about it. i am going to open an account with a new bank and transfer my salary over next month.

 

any advice would be greatly apreciated

 

RS

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