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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Getting worse again.


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Help please what do i do next.
Hi welcome to CAG. I know it hards to accept at the monent, you seem incredibly upset, but just because you owe money, it does not give them the right to behave in a way that distresses you.

The phonecalls, its quite simple, when you answer & they ask to speak to you. Firstly ask them to confirm who they are. If you don't want to speak to them (and you shouldn't), don't answer there security questions. Don't confirm who you are, your address or your DOB. This is catch 22, because legally, they are screxxxd, if they disclose any information beyond who they are, will be a breach of the Data Protection ACT. Don't be afraid of the phone ringing.

 

I had major debts on credit cards
The first step is to send each of them a CCA request. This is sent to whoever is chasing you for money, and not necessarily the original creditor.

Get yourself a file, don't destroy any more letters. Send everything recorded delivery.

 

http://www.consumeractiongroup.co.uk/forum/content.php?609-Can-t-find-the-letter-you-want-Look-here

 

Good Luck

 

Debs xxx

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Sending a CCA or prove it letter i thought would cause more hassle for me, I know i owe the money but do not have anything to offer.

Would sending these letters cause them to write to me even more or phone more often.

 

Aslong as you ignore, the letters & phonecalls will continue, and eventually some will instigate legal proceedings.

 

The CCA requests, won't make things worse. If they can't comply, it puts you in a position of strength. Because you know which accounts can or can't be enforced. Those that don't comply, put the account into "Dispute", and you can ignore there threats.

Those that do come up with your agreement, SAR them, get copy statements, the default notice, the notice of assignment....establish how much interest & charges have been applied to your accounts. Ensure that correct procedures have been followed. Do any include PPI. There are official letters you can send asking for the accounts to be frozen.

 

By doing it this way, you take control of this situation. I'm sorry to say, but ignoring them & shredding the letters will only make things worse.

 

Good Luck

Debs

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