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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Need Advise re a pup I sold


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I'm confused about this etropian thing - when I had guinea pigs, I had to check the new born's eyes to ensure they did not have ingrowing eyelashes, a common problem, which can lead to ulcers. My vet taught me how to do this, and to deal with them, and I'm sure he said "etropian". It was some years ago mind you.

 

But anyway this person is a greedy dishonest whatnot, and you are a completely honest and decent hobby breeder. I'm pretty sure you will win, however, fingers crossed you get a genuine old tweedie of a judge, who loves dogs, and then there will be no problem! I believe it all depends on what the judge had for breakfast as to how he or she interprets the law on any given day!

 

So, you defend yourself and make a stand, then the next time it happens you'll be more confident. Don;t worry about Court, they are only people like you and I. This is an emotive subject so i shall say to you now, whatever is said to you, whatever the old whatnot says, stay calm, do not get upset, and you will walk this, and she will look exactly what she is. Good luck.

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Don;t be offering to pay for operations. If she keeps the pup, that's her responsiblity. However, stick to your guns about refunding her and having the pup back with you; and then you can let him have his op - but if she wants to keep the dog, then why should you pay out for something you don't own and could not foresee?

 

I know you'll come back and say "pup welfare comes first" and therein lies your argument, doesn't it, as to who is best placed to have the pup. She prefers to have a court battle over it whilst you would prefer (I reckon) just to let the poor boy have an op and be done with it all, and get on with being a pet to someone who deserves him.

 

Sorry if I come over harsh - I am distraught. My friend and I went to visit a young woman this morning with one of those lovely little staffie pups - about 6 months old. She wonders why she has problems - she keeps it locked in a shed, with no toys and no company during the day. I hope it rips her throat out, I really do. But before we let it get to that stage, I'm just about to report her to our local RSPCA guy. We'll go back this evening and try and persuade her to hand the little one over to us so we can rehab and rehome. I really, really had to bite my tongue this morning. If my Taz would accept a pup in the house, I might just consider keeping this little one myself. We'll see.

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Don;t see why you can;t give them a quick bell and ask. If it is going ahead, don;t forget what I said earlier - this is a very emotive issue (for you - she is probably just an angry old harridan) so you need to take a deep breath and promise yourself that you will not, under any circumstances, retaliate to anything that is said. Let her speak, say her piece, but whatever is said, you stay calm and simply state your side. And the fact that you have the pup's welfare at heart here. I wonder if she even mentions "welfare"? Listen to her to see if she does.

 

Good luck, mediation can be very good, and is certainly nothing to be nervous about. But I understand you won;t know that til its over and done! Fingers crossed.

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Phew! Thank gawd for that. Well, she clearly doesn;t love the little one does she, because if she did she wouldn;t let him go. I hope you keep him because I imagine a stable permanent home is a must now to prevent any problems, you know, pillar to post stories! I reckon you WILL keep him and he'll be your favourite!

 

Well done, and now you know how it all works, if this ever happens again you'll be fine and confident.

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Oh well done! Like i say, I'm not one for show dogs, however; if someone gave Henry to me I'd think I'd be in love come teatime! I am so pleased for you - you were very brave over this, and because of that you saved the little lad. Great big well done to you. And he looks like he's just raring to go on the agility!

 

Oh bugger the eye - that's nought, bit of doctoring and he'll be fine and dandy.

 

I'm being serious about doing agility with him (if over 12 months) - don't you find that 9 times out of ten you take in a rescue dog (which is really what has happened here) and it takes a fortnight and they have you sussed and then go for it? Well, if you get him on the agility, just you and him, you'll soon get a good bond going, and it'll burn off all that excess energy. (henry's, but it works for us too!)

 

You mention changing his name. Well, in this case, I think I might do that also. (I hear dog lovers everywhere shuddering at the very thought of taking something so personal away from Henry!) But, chaps, (oh dear, now I feel the dog lovers cringing!) your dogs name is simply another command! It could well be that Henry's name has become a sound he associates with bad things. On the other hand, (and I hope it is so) he might turnout to be the most wonderful carefree dollop you ever did meet and be one of those fortunate beasts with the power to forget all things bad.

 

I should just let him out with all the other dogs and let them sort him out. Its the best thing to do, after what he's been through he may need a gentle reminder of how he should be and his own kind are the best ones to impress upon him. I hope he will just be confused rather than a problem for you (although ANY behavioural problem can be corrected) and if you just treat him like the rest of the pack he'll soon find his place.

 

I wish you could see some of the absolute brutes my mate turns around. She uses a brain washing technique on older, damaged, and potentially dangerous animals. Its one of the things I found a bit odd when I first started helping her out. But then when I saw the stunning results, I eventually realised that what she does is right and natural. She forces the animal to rely on her for absolutely everything, down to a low energy diet (they won't be needing much energy for a few weeks as they going nowhere), there are no "ooh and aah's and cuddles and fuss", no eye contact, no speech. Just provision of needs. It might take a week, it might take a month, but by golly, at the end of it she'll have that animal's respect. Because she has respected its need for solitude and its need to take time to slowly learn that this human can be trusted. And then gradually she introduces privileges, such as a good walk on the lead, always with her afghans running around, because they have a major role to play in rehab. Bad behaviour is corrected immediately and privileges can be withdrawn. But we get there in the end. Dog gets a good handpicked home, new owners get a well trained rehabilitated dog. She only charges once, and is available to visit or give telephone/e-mail advice for the rest of the animal's life - at no extra charge. So, chaps, this is the sort of standard of dog behaviouralist you should be looking out for. Dedicated, and a reasonable price from the outset, with a continuing interest in the animal's welfare for its life span. She's done so well local vets are now recommending her!

 

 

Good luck, I am so pleased for you! Must shut up now as TAZ is just going downstairs to fetch my boot - guess he's trying to tell me something!

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I decided to adopt some guinea pigs I had seen in an article in the paper - and then one morning I opened the hutch to find 5 little hairbrush type things with teeth all grinning at me! That made 8.

 

I thought i was ok sexing them, but its not easy - and I left a boy in with the girls. OMG! Fast forward a few months and I had over 50! Got it sorted, paid to have all the boys chopped, paid to have a beautiful high security outdoor pen for them, made a fantastic rock garden with pool in it, all spoilt rotten. I found homes for the younger ones, had all the local kids in and out for weeks taking them on two at a time.

 

I got it down to 15 in the end, and what a pampered 15 GP's they were! They cost me a fortune but I considered that fair punishment for being so careless to start with. LOL - when it was freezing out I used to take covered hot water bottles up to them last thing at night and pop them in their hutches to keep them warm!

 

I don't like all the breeding of dogs either, I will always adopt a dog, and put right any problems it has. Border collies are my thing - far too many, no jobs for them anymore since old farmer found a new toy, the quad bike. But still they are bred. And they've got to be one of the most misunderstood breeds of dog, hence so many of them end up in rescues or wasted by being PTS.

 

But then you see, you get the hobby breeder, like the op here who had the problem. This lady clearly did care and was prepared to go to court over it and had the dog's welfare at heart. Like me with the GP's she took the responsibility and gave the dog a loving home. Much as I hate all this breeding, I can;t knock the op in anyway. A very different picture to the unscrupulous puppy farmers. (who should be shot because I have had to deal with the poor females used for breeding again and again, never seeing the light of day and having no life.)

 

I think I'm just going to be pleased that my boy had his whatnots off, so I know I've done my bit!

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