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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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VICTORY (AT LAST) AGAINST THE CRA's!!! Oh, how sweet it tastes!


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Interesting James, you have a soul.

 

From SurlyBonds post on previous page from the email he received from the Director:

 

"We have a legal right to hold information about people that is already in the public domain (e.g. CCJs, IVAs, etc). Other information is collected and supplied under cover of the Data Protection Act 1998 Schedule 2.1 which says that the data subject should have given their consent. This will be collected by your lender or supplier when you apply for a product. A section on the application form will typically direct you to a section on the use of your personal data and will state that "by proceeding you are agreeing to your information being used in this way"."

 

The claims that the CRA's make about their 'consent to processing our data' is being given to them by us via the lender when we sign our contract, I still don't see how that is allowed under the Data Protection Act. any veiws?

 

From Karnevil:

 

"Also the CRAs dont make decisions on lending - they give the info to the companies who you want credit with and they all have their own criteria as to what kind of risk they want to take with you."

 

I believe that to be true although with the 'assistance' of the cra's they are forming an opinion.

 

 

I also believed in the Default Hell thread that Surlybonds was hell bent of destroying the Credit referencing industry and I, like a number of others have relished the thought of putting them in their place whilst cautiously wondering what might happen with our ability to get credit if we removed altogether the info held.

 

I am glad he has cleared the air over his intentions too. I said before that I thought he was out to kill the industry and now he has made a few sit up and reflect again like me and I thank him for the incredible work he has done. I hope his achievments thus far make the industry change their ways, but i fear they will just rearrange their terminolgy in the contracts as shown here on this thread already and carry on as before because the masses dont read what they sign up to ( and I say that with respect for those who actually do read them) and most don't really understand what it implies between the lines, they 'trust' them to be lawful and don't know that they can change them.

 

JamesBond mentions here that the widespread misery caused to families is awful and it is I believe not least caused by the difficulty in not being able to use products available to all those with so called 'low risk' at extremely reduced interest rates. I had a bad few years where my buisness collapsed, my health suffered and my credit rating went to hell after years and years of good finances. To get out of trouble I have paid dearly at phenomenally higher interest rates than the high street to pull myself back and it takes forever at these rates to do it. The CRA's are actually making it more difficult for those trying to get out of trouble so I can see the benefits of trying to hide past anomilies. As long as the system is not abused too much I can't see why we should be so penalised. My past few years bears no resemblance to the 20 yrs history I had before it all went wrong.

 

Just like the banks there will be a long period of denial and standard letters trotting out explaining why they still have the rights to sell our info all over the shop and why it's all in the Terms and conditions. We have to fight for everything.

 

Once upon a time I said getting things like a telephone deal was like taking out a pension it became so complicated with all the tarrifs...well now getting a pension is a doddle by comparison to all this palarva. Onwards and Upwards....

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How about maybe learning something that could help you more in life that keep paying people to do it for you. Not having a go but there are plenty of people (over 80,000) to point you in the right direction with a question and so forth but do a bit of reading and learn to do it yourself. It will make you feel better within yourself and also make you understand the consequences on what could ever happen again.

 

 

You've been reading my posts :D I agree totally - it's that kind of inspiration that empowers you not just with debt problems but all those day in day out life things where someone somewhere pulls one over on you. Learn as we are all doing by reading joining in ASKING. People like the wonderful PPauls150 are just sitting there waiting to help people to help themselves. If it's hard to do - just ask and we'll help you along. Remember just one little thing - we all started just like you, afraid to speak out, unsure what to do, couldn't understand things, it was all a bit too much and god, wouldn't it be great if someone would do it for us? We'll write your letters, talk you through. You've learned how to register here and post on the forum. Open a thread, put whatever you like in it and sit back and the help will arrive - and its free - from all 80,000 of us. Once you've done it you'll grow inside.

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