APEX - Nat West

[Pete_D]

About a year ago we were 'persuaded' by Nat West who we no longer bank with to take out a loan to repay charges which they had continually applied to a small unauthorised overdraft and which had then become unmanageable. Nat West made it very difficult for us to repay as they insisted on only accepting direct debits from their account which we no longer used which made it difficult for us.

 

Nat West have since got Apex Credit Management involved who send letters in my wife's name only when it was a joint account. We have called and written to Apex to point out the discrepency and that we feel the loan was mis-sold as we were pressured into it by the bank. They never respond to this and keep threatening legal action.

 

Can anyone advise on what the best way to deal with this would be.

[harrassed senior]

Welcome to CAG

 

Do you have any of the above in writing from NAT WEST?

 

Do not engage in any telephone conversations with Apex. Everything in writing, to obtain a 'paper trail'.

 

Had you closed your NW account prior to taking out the Loan.

[Pete_D]

The bank did send paperwork. The account was not closed.

[harrassed senior]

Is the paperwork specific in that they offered the loan in writing?

 

It is not normal to close an account with a minus balance, a crafty move which allows them to continue adding charges.

 

Have you considered reclaiming those charges?

[Pete_D]

The loan was offered during a phone call that they instigated and followed up with letter confirmation.

 

Have considered reclaiming charges but haven't done it yet

[harrassed senior]

If you start the re-claiming proccess this would put the 'debt collection' on hold. This may well be the best direction.