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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Huge Interest Payments VERY catalogue!! HELP


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having a ballance of £2000+ and interest ranging between £200+ with apr last month being 39.7% to this month interest was £145, apr on this statement 19.9%

 

I'm having difficulty reconciling the balance, APR & monthly interest charge. Either I'm getting more senile than I thought or something isn't quite right.

 

Can you be a bit more precise with the balance and confirm that the statements say APR next to the interest rates.

 

Are these the monthly interest charges on the outstanding balance or do they include some from the payment-free period?

 

Unless I'm missing something (easily happens) then 19.9%APR is approx 1.5% per month or £45 on £3000

 

According to my calculator (provided that I'm using it properly) £145 interest on £2500 (you only say 2000+) is 97% pa & 200 interest on 2500 is around 150% pa

 

Is there something on the net that you can point to about how they calculate their interest / charges?

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I have looked at the T&C for the BNPL very account.

 

It is possible that some of the interest shown is for the amounts just added to your balance from the BNPL scheme - that would be a whole years worth of interest on those amounts plus a months interest on the outstanding balance. If you had either £314 & £279 available in October / November then phoning them & paying off the appropriate BNPL item would be relatively good value. Otherwise your balance will go up bu those amounts + interest at the end of Oct / Nov. :-( Not good news but the interest will just be on the outstanding balance after that

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