Disputed Account - Company Refusing to Acknowledge Dispute

[benham3160]

Hi,

I am currently in a very heated dispute with a loan company, (for anonomity, we'll refer to them as Foxtrot-Lima-Mike) and six weeks ago, I sent them a recorded letter asking them to formally mark my account as in dispute until the matter of the (by my analysis) unlawful charges has been cleared up.

 

I am still being billed, and having interest applied. Is this lawful?

 

Further to this, I have a recording of a spectacuarly unhelpful lady at the company "reading out my letter" (after I asked) then stopping shy of the line about disputing the account because "she was being recorded" then refusing to continue to read my letter. - They clearly know the account has formally been placed into dispute.

 

When asked why they haven't acted on it, they continue to insist "it's not really something we can do."

 

This company has also (rather hillariously) claimed to not be registered with the FSA, then when I invited the guy on the phone to type his companies record number into the FSA database, claiming "it must be somebody else...." at their address... with their phonenumber..... right.....

 

Any help appreciated. Before I start getting "nasty" what are my rights after disputing an amount owed formally? Are the loan company obliged to acknowledge the dispute?

 

Regards,

Andy

[dx100uk]

by dispute you mean you are reclaiming unlawful charges?

they can still charge interest and bill you and you should keep paying.

 

it is not a good idea to converse by phone on these matters

 

i would simply write again to them and state that the case will be refered to the FOS after 8 weeks from your initial letter.

 

you need to give us more info & what you are reclaiming and there is no need to be so coy, lets have the name aND THEN OTHERS CAN HELP TOO.

 

 

DX

[nicklea]

Hi,

I am still being billed, and having interest applied. Is this lawful?

 

Yes