Natwest 1998-2000 personal loan PPI

[lhmcr1]

Hello again,

I have read and also been informed that PPI reclaims have no time limit, so I thought back to a PL I took out with Natwest in 1998 for around £2k.

I remember very well the "sale" of the PPI though, no explanation of features or benefits, or discussion about if it was suitable, just was told "this is good to have"

Problem is I have no paperwork any more, and, only know that it was taken out sometime in 1998.

I was 18 at the time and also on a rolling short term contract at work at the time, if that makes any difference.

Will it be possible to request details about this PL and PPI from Natwest after 12 years?

And if so how do I go about it?

I am already in the process of reclaiming from Creation and have a thread about that here on CAG.

Any help or advice is greatly appreciated.

[dj1971]

Lhmcr,

 

You could send Natwest a SAR thought I suspect they will say they have destroyed the information on your loan.

 

Not sure what else to suggest.

 

DJ

[lhmcr1]

I have a feeling that somewhere there is still a record, after having a quick look round the forum it appears that banks do keep information for longer than 12 years, although it's a struggle to get it from them.

[dj1971]

Exactly lhmcr,

 

Can be very tough to get the information from them.

 

Might be worth sending Natwest a full SAR anyway and see what they come back with.

 

Read the sticky on the PPI homepage entitled " full sar for ppi" for guidance on how to do the SAR.

 

Good luck

 

DJ

[dx100uk]

but dont tip them off what the sar is for!

 

dx

[lhmcr1]

I will send a request and see what happens.

[lhmcr1]

Regarding the original post I am shorlty going to send an SAR request to Natwest.

I used to have a current account and savings with Natwest as well as the personal loan I am finding out about, I am also a Natwest credit cad holder.

Will all the statements from these accounts be sent along with the details of the personal loan?

[dx100uk]

poss not the CC [diff wing]

 

not sure on that

 

but an SAR will be everything else yes. all loans and bank a/c's

 

dx

[lhmcr1]

I received the the SAR for the last six years credit cards only, even though I specifically asked for any personal loans and other account info.

I sent it to the Edinburgh South Gyle address and have just sent an email to customer relations asking where the rest of the info is.

I hope this can get sorted.

[lhmcr1]

Just spoke to customer relations again, I now have to send a letter to a different address, stating where I opened the PL, for how much and when.

I said that if it cannot be found they must send me confirmation that it has been destroyed.

If it turns out it HAS been destroyed does that mean that's the end of my claim?

[dirkuberpower]

Yes, unless you have some proof

[lhmcr1]

Unfortunately I have received confirmation from Natwest that the have destroyed (or can't be bothered digging out) the details of the personal loan I had.

But I do find it strange that the Halifax still have details of an obscure kids savings account that was closed over 20 years ago!!!

Oh well, never mind, just Creation then.

[pop_gun]

Unfortunately I have received confirmation from Natwest that the have destroyed (or can't be bothered digging out) the details of the personal loan I had.

But I do find it strange that the Halifax still have details of an obscure kids savings account that was closed over 20 years ago!!!

Oh well, never mind, just Creation then.

 

wouldn't payments for the loan coming from your current account be circumstantial 'proof'?

here's what i'm thinking. if you had a loan for £1,000 and you made 11 monthly payments

of £100 (the 11th month being interest on the loan). anything on top of this would be an additional

charge.

 

could this be PPI?

 

well, the bank would have to explain it.

[pop_gun]

I'm trying to reclaim myself. Natwest had a PPI on my account back before they introduced

the Advantage Gold account. I got an SAR for the account up until may 2000 but i know i use to

£6.00 for PPI prior to this. What i don't know is whether this was monthly or annually?

Can anyone tell me which?

Also can you tell me whether i can claim for it and ask the bank to produce the proof in court as

Natwest aren't keen on giving me the rest of my account details.

[dx100uk]

well i doubt you'd get stuff all cover for £6 PCY so it must be PCM

 

dx

[lhmcr1]

The Natwest current account I had was closed in 2002, I don't think I'll be able to get statements for that.

Unless someone knows different!!

[lhmcr1]

Well then,

News to open a old thread.

After getting tired of Natwest giving me details of accounts I already have info for, and made it clear in my correspondence that I provided those details for identification purposes, I just went straight to the top, and miraculously they have found the loan and PPI that went with it.

I will now wait and see what they say.

Again, it's amazing what a letter to the top does.

I will keep you all informed.

[dx100uk]

well done

 

dx

[dazza12]

Lhmcr1, I'm having similar trouble with RBS/Natwest. I've had an ongoing issue where they won't give me what I'm looking for and consistently send me information that tells me very little.

 

Do you have details of who you contacted at the top - I'd like to do something similar. I've been asking for a specific loan agreement that I suspect I had PPI on, which they insist they can't find. Also despite having my account since 1998, they apparently only hold data on the last 6 years. Not sure why, as their current system goes from October 2002 to now, and the archive system (available from the RBS computer system) goes back to 1991/2.

 

I suspect they're either lazy or just too busy to fulfil the requests. However, I asked for all information and I expect all information. Hopefully I can put a rocket up them and put this sorry tale to rest.

[lhmcr1]

The letter was sent to the CEO, saying how unprofessional I found RBS's dealings with my letters.

What will be interesting now will be if they offer any refund, how will they calculate it? As it is over 12 years since the loan was open.

Are there any spreadsheets? Can interest be claimed for the full 15 years since opening?

And whose jurisdiction will it come under as it goes back 13-15 years?

Interesting times ahead.