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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Please Help I'm Faced with Defence Costs


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Hello and thanks in advance for any help you may be able to offer. In November 2009 I wrote to Natwest bank to request a SAR as i believe that they had registered a default incorrectly against my credit file.

 

After several months Natwest had failed to fully comply with the SAR, they had produced statements of the account but documents were missing. Specifically the original credit agreement and the default notice. I sent a couple more letters requesting these documents but my requests were ignored.

 

As a result of this I started a claim for distress against them on the Money claims online website for a sum on the region of £470.

 

A defence was submitted and the case was transferred to the county court. As part of the defence, reconstituted documents of those that I had requested as part of the SAR were produced.

 

As a result of this I decided to discontinue my case before it was allocated to the small claims track. The defences solicitor advised me (verbally) that this would be in my best interests and I would not be pursued for costs by his client.

 

Some 6 weeks later the solicitor has written to me requesting costs of £3500. Which he states I am liable to pay under CPR 38.6.

 

Do I have any recourse on this matter?

 

Can I apply to have a discontinued case restarted if so how? if I achieve this will the defence costs be set aside until the claim has been allocated?

 

Does the fact that I only took the defendant to court as the failed to comply fully with my SAR act in my favour? if so howWhat will happen if I refuse to pay the costs?

 

Thanks in advance for any help.

 

Optional Information:

Province/Country relating to question : UK

Edited by Superdryed
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Hi, Superdryed,

 

I take it that the £3500 costs are just a request and have not been ordered by the court?

 

What exactly does the solicitor's letter say? Have they asked for a hearing to decide costs?

 

I would find out by phoning the court, not the solicitor, as they don't seem that honest, (now there's a surprise).

 

If there is to be a hearing on costs, attend it and give your side of the story. If you want to more aggressive, I suggest advising the lying solicitor that you are going to complain to the SRA,(Solicitor's Regulatory Association about his / her appalling behaviour if the claim for costs is not dropped. You'll need to write down the details of the conversation, time , date and what was said etc, and hope this puts them off.

 

BAE :)

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