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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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defaulted car loan with The Funding Corps


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I have had dealings with these people and they are not pleasant at all. I would say never to phone them at all. They can charge whatever they like, however wheter they can enforce it is another matter. If they are continuing to phone on a landline, I would make complaint to your phone provider to request they change your number due to harrassment..

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Sorry about the continous posting, but the postman just dropped a letter through the letter box and another letter from TFC with another £30 charge, this is 2 letters in 2 days at £30 each...i feel we have more charges on the account than what the actual debt is for, this does snot seem fair to me, any thoughts?

 

 

 

 

 

 

 

 

Your right, it is'nt fair, what I did was just ignored them for a while until I was ready to put pen to paper. Don't let them get to you and what I found was the more you respond to there silly demands the more they will make more demands of the same..

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Thanks doc for the reply, i do know that there are quite a lot of excess charges of either £30 or £40 on the account, with regards to quoting the SCJ about bank charges will the same apply to TFC and their letter fee charges, as i once had a phone coversation with an "operator" at TFC about those charges, they informed me that they are legal as they have to employ someone to write it, put it through a franking machine, plus i remember them saying the employee has to have a computor to type it up on, a desk to sit at and a chair to sit on, that is why they can charge the £30 penalty fee.

 

 

 

 

 

 

 

Save the letters, and write them a letter telling them that the account is in legal dispute..

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Hi Martin thanks for the reply.

 

I have a huge folder containing all the letters the company have sent to me in the past. (Including statements, letters of default, termination of contract and final notice letters amongst many many others)

I do understand that if they are not satisfied with my identity they can ask for proof of who i am, but considering the amount of letters i have received and the sensitivity of those letters, i am sure they do not doubt who i am. I refuse to send anything to them on this basis and requests for my signature seem suspect in the very least...

 

Oh and the company...

 

The Funding Corporation...

 

 

 

 

The Funding corporation, now don't get me going about them..

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Oh please do enlighten me, as i seem to be having a torrid time with them at the moment :(

 

 

 

 

 

 

 

 

 

I would as a matter of urgency change your landline number as they will never stop phoning. My OH had them phoning her as soon as she came in from work demanding money and putting pressure on her. I decided to change the number as the pressure was putting unbelievable strain on our relationship..

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Dude, yes they acknowledged the letter and have cashed the £10 postal order in which we sent back on the 7th June.

 

 

 

 

 

 

 

 

Well in that case, I would be saying that the fact they have cashed the money sent with the subject access request they have excepted your request for the data you requested.

 

Keep everthing in writing and do not talk to them over the phone at all..

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Thanks, i was on the understanding that if it was cashed they accept the request, but i was not surprised to see the "Prove It" letter in the post, i have not sent any confirmation as to who i am as i feel like i mentioned before they know full well who i am considering the phone calls i have and letters i keep receiving.

 

As i think the 40 days are up in the next few days what plan of action whould i now take with them...?

 

 

 

 

 

 

 

I believe you can take it up with the information commissioner.

 

Type that into your browser and it should take you to there site..

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Send them the non compliance warning letter.

Dont forget-a complaint to the ICO will need to be supported by their Comms to you (copies of) so the ICO will want to know why you didnt provide some proof of ID after they asked.

I know this is a pain in the A**

 

 

 

 

 

 

 

I would just say the fact that they had cashed the postal order is acceptance to me that they have accepted my request as the request with the money arrived together..

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