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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Fears grow over care of mentally ill as GPs say they don't want the job


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Fears grow over care of mentally ill as GPs say they don't want the job | Society | The Observer

 

Mental health campaigners fear that a "postcode lottery writ large" will leave vulnerable people without care as doctors indicate they do not want to take on responsibility for services for the mentally ill.

 

Two polls of family doctors have revealed that an overwhelming number don't feel able to take on the role of providing services for patients with mental health problems.

Paul Farmer, chief executive of the mental health charity Mind, said there were increasing reports of services being cut. Mind has seen a huge increase over the past two weeks in the numbers of people contacting it worried about possible cuts to incapacity benefit

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  • 2 weeks later...

Mental health does seem to be a dirty word for so many health professionals.

 

Mental illness is an illness, full stop. Remember the fact that one in four people will suffer from a mental illness during their life.

 

We do have haver a postcode lottery for care already. In Birmingham, there is ample support and treatment for patients, but only in the south part of the city. In the northern part of Birmingham we are facing cuts and has professionals retire their positions are not being filled. At the moment we do not have a single psychologist for the whole of North Birmingham.

 

The psychiatrists just keep on administering drugs and even ECT as talk therapy is not available. However travel five miles to a different postcode and it is a different story.

 

We have to keep fighting, but everything takes so long in the NHS. Never give up. Use the complaint procedure, use the Parliamentary and Health Service Ombudsman. Remember doctors and consultants are people just like us. Tell it as it is and don't put them on a pedestal.

Edited by carlp1962
clarity of word ombudsman
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