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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Court cases against chanrges


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Hi,

I have had a case against Paragon Personal Finance "stayed" by the courts while the test case against bank charges was ongoing and have not heard from the court since.

The charges are in relation to telephone calls made by paragon (£20 a call for average 2 min duration) and letters (£10 a letter for printed "pro forma" document). I do not believe that these charges should have been blanketed under the bank charges test case, as they are significantly different, and also believe that the standard legal principle of "if the charges equal more than the cost, they are by definition a penalty charge".

Could anyone help me with the following?

a) Is my belief right and can I ask for the court to remove the stay and actually get the case to be heard - is there any additional cost to do this?

b) Would the template used for the bank actions to justify precedent still be viable - I used the template to present to the court regarding the unfairness of charges as per the forum documents - given these charges are not relative to bank charges, does this legal principle "excessive charges equal penalty" still apply in this matter, and/or should I look at changing the paperwork presented to the court to back up my argument (and if so, with what?).

The amount is small (£480 plus interest) but I would prefer to fight the case and lose, as opposed to wasting the money paid to the courts to hear the case.

Any/All help will be gratefully received and appreciated - I have also put this post in the bank charges section, so I apologise if this offends anyone.

Many thanks

PoppyD

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Hi,

I have had a case against Paragon Personal Finance "stayed" by the courts while the test case against bank charges was ongoing and have not heard from the court since.

 

The charges are in relation to telephone calls made by paragon (£20 a call for average 2 min duration) and letters (£10 a letter for printed "pro forma" document). I do not believe that these charges should have been blanketed under the bank charges test case, as they are significantly different, and also believe that the standard legal principle of "if the charges equal more than the cost, they are by definition a penalty charge".

 

Could anyone help me with the following?

a) Is my belief right and can I ask for the court to remove the stay and actually get the case to be heard - is there any additional cost to do this?

b) Would the template used for the bank actions to justify precedent still be viable - I used the template to present to the court regarding the unfairness of charges as per the forum documents - given these charges are not relative to bank charges, does this legal principle "excessive charges equal penalty" still apply in this matter, and/or should I look at changing the paperwork presented to the court to back up my argument (and if so, with what?).

 

The amount is small (£480 plus interest) but I would prefer to fight the case and lose, as opposed to wasting the money paid to the courts to hear the case.

 

Any/All help will be gratefully received and appreciated - I have also put this post in the bank charges section, so I apologise if this offends anyone.

 

Many thanks

PoppyD

 

 

Hi PoppyD,

 

Your case should not have been stayed in the first place as it has nothing to do with the test case the OFT lost.

 

There are more arguments to use than the penalty charge one, UTCCR Regs 5 and 6, Misrepresntation of the charges, Breach of statutory duty if they are FSA regulated, and possibly S140a and b of the Consumer Credit Act.

 

a) Yes you can get the stay lifted and have the case heard, but it depends on how you have worded your POC that will determine your chances. An application to lift the stay could also ask the court for permission to amend your Particulars of Claim. If this were granted you would submit amended POC via N244 application form and pay a fee of £40. This is added to the amount awarded against the defendants when you win.

 

b) The template used for bank charges could still work, but an amended claim would have a better chance of success.

 

It seems that there is more chance with claims that are not personal current bank account charges (such as your claim). I've followed through a claim against a finance company and won. I understand it not all being about the money, the principle of proving you were right is more than the amount sometimes.

 

I had a lot of help with the amended POCs from the site team here on CAG. I'll link you to them.

http://www.consumeractiongroup.co.uk/forum/general/246352-finance-company-claim-charges-3.html#post2951878

 

Theres quite a lot to read but it's quite straightforward.

 

Best of luck. Go get 'em.

 

HJS

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Hi HJS - Many thanks - will read and look at amending the POC.

You are right that it's not all about the money (of course this is the route reason for claim) but more about the way charges can be added ad. hoc. without any challenge and purely as a way to make even more money - even the OFT looked to have been the victim of a political judgement - the law were never going to rule against the banks when world banking was in financial meltdow!

As previously, many thanks for your help - it is much appreciated and I look forward to going to cpurt.

Have an enjoyable day :D

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Hi again HJS - Do you happen to have copies of, or a link to the court bundle you would use in court to support your (my) case?

 

If so would/could you forward - happy to send an email address to you if required?

 

Once again, many thanks!

 

Poppyd :D

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