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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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"Fun" with GE Money


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  • 4 weeks later...

Hi I am new here, I have got a final response letter from GE Money Servicing Ltd Resolutions It states that our PPI was sold from a broker called Spectrum Loans & Mortgages Ltd of 105 Hamlet Court Road Westcliffe on Sea and yes they are gone

When we took our loan we understood we were dealing with GE Money direct and have never heard of this broker all paper work is i group / GE Money I sent a letter recorded to GE regarding this then rang as got no reply Mr Nasty Resolutions Manager Kevin ........... told me they had sent a letter but YES We never received it prob as I asked for proof about this broker and secret comm. So I am in the same boat but am now really thinking of going to the papers then take them to court as all my paper work is all from GE / i group

I don't know if this is any help to you.

Helpmary.

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Do your dates fall before the FGSA parameters mentioned earlier; if so the michellej lead above looks promising - my lad hasn't yet decided whether to file a case based on it but it do look interesting

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  • 4 weeks later...
We lost out with our ppi claim involving GE money thru an agent.

Following discovery that the agent was no more, we were advised by FSA to apply through Fin Services Compensation Service.

However the reply I had back contains "FSCS can only consider claims relating to advice on policies or arranging of policies on or after 14 January 2005, and only against firms that were authorised to arrange insurance by the Financial Services Authority (FSA) at the date the policy was arranged. Insurance brokers first became regulated by the FSA on 14 January 2005.

Unfortunately, as Insurance brokers only became regulated on 14 January 2005, we are unable to look at claims prior to that date as this is not retrospective.

A full list of COMP rules can be found on the FSA website ".

The agents concerned went bump some years before 2005.

So much for the FSA

 

Complaints about members of GISC and MCCB

3.2 This year, the Financial Services and Markets Act 2000 (Transitional Provisions)

(Complaints Relating to General Insurance and Mortgages) Order was made. It

sets out a new way for certain complaints that would previously have fallen under

the Mortgage Code Arbitration Scheme or the Dispute Resolution Facility set up

by GISC to be dealt with from 31 October 2004 (in the case of mortgage activities)

and 14 January 2005 (in the case of insurance mediation activities). It provides for

these complaints to be dealt with by the Financial Ombudsman Service. We have

also made consequential changes to our Handbook to accommodate these new

arrangements in the Complaints Sourcebook (Mortgages and General Insurance

Transitional Complaints) Instrument 2004, which is available at FSA handbook 2004.

 

The way I understand this,is that if the broker was covered by one of the above and then the FSA from the takeover of redress cover dates, then under FSA rules the FSCS can't refuse investigation.

 

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:-xOh i know all about GE and companies they use to sell thier loans that go bust, we had a loan with GE home finance,through a company Click for freedom, who have also gone bust,this is very strange, my claim is after 2005 , but not sure if i could still take them to court i was sending court papers off, then just seeen this thread,so if Click for freedom has gone bust can i not take GE to court ???A solicitor was going to pursue them on my behalf for some of my ppi so they must think i can take them to court , but i want to do it myself but im confused now,iv been pursuing them for 2 years now,and they said i had to make a new complaint ???as so much time has elapsed ? so iv just recieved a letter from resolutions dept saying they are looking into my complaint, but i threatened them with court so not sure if this is a tactic to make me not put court papers in , shall i go to court or not HELP:( surley they are liable as they collected all the payments plus i paid the 10yr loan off in 15months as i sold the house but they never refunded my ppi surley they are responsible !

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I'm not an expert, but I am an avid reader. My understanding is that if the broker was regulated by the FSA and it has gone bust you can make a claim through the FSCS. You can check to see if a company has gone bust through the FSA.

If you are claiming PPI, some are being told to make a claim to the insurer of the PPI where the Broker was not under the FSA unbrella.

Assuming that either the Broker or the insurance company (which should be) were under the FSA, then you can make a claim online through the FOS, and you could ask the FOS for advice.

A claim firm could still make you wait years, take your money, go bust and fail to get you any refund of value. The FSCS and the FOS make it easy for you to complain, its free, and you might not need the court system.

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