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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lloyds tsb ppi


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Hi all,

I’ve just received the info I asked for re SAR with Lloyds. I must admit much of it is computer speak with a nice big dose of gobbledygook thrown in for good measure.

As for the parts I understand I have attached them below, namely a copy of the cca for the account on which I have accepted their offer of miss sold ppi, along with the terms and conditions and a personal summary of both accounts (the terms and conditions for the second (disputed) account is not included as they have stated they cannot release information which is subject to an ongoing dispute.

As I have stated I want to try and get the loans written off as miss sold, whether or not this is achievable remains to be seen, but I have immediately noticed one anomaly, as I said in an earlier post I was not told that I had to be employed for a period on twelve months (with the same employer) before the insurance would pay out. On the personal circumstances section it states that the period is six months.

Also on both loans the Insurance advisor declarations are unsigned. There is another loan agreement which is prior to these where I had insurance protection and I intend to see if I can claim this back.

 

As usual I would be very grateful for any comments/advice.

lloyds pictures by micarr_bucket - Photobucket

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Hi all,

The SAR info is now with the ombudsman but they say it could be a while before I hear from them. In the meantime I have recieved a letter from a Solicitor acting on behalf of Lloyds and he states that it is there intention to take me to court if I do not settle the account with LLoyds in Fourteen days. I have replied to this letter telling them that I look forward to meeting them in court. Updates as they happen, Whatch this space !!

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Ive just checked my current account and found that LLoyds have repaid £1206.19 into my account, this means they have also paid my payments for the last three months (which I was unable to pay because of unemployement) this is a grand tortal of £3126.19 won back from them.

 

just shows you should never give up. Thanks to all who helped.

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  • 4 weeks later...
Hi all,

I havent been active for a couple of weeks basically because Im still awaiting a decision from the ombudsman. I will post as soon as known.

 

Could be a long wait on past performance. You may want to take up a hobby in the meantime :)

 

M

 

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