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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Unsafe working conditions.


Night Owl
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NightOwl I have read this thread and can I first start of by saying: you are a credit to the profession! If only us nurses stuck together and fought for patient care - like you have - rather than getting ourselves so stressed out that we end up off sick continuing the cycle of staff shortage.

 

Our directorate is on a mad money saving mode at the minute. All bank has to be authorised by the lead nurse or her deputy and if authorised not for a full shift, i.e. we do 7.30 to 8pm but the bank nurse/auxiliary will do 9am to 7pm. We have to explain the reasons for requesting bank and go through each of the patients conditions to get authorisation.

 

One nightshift, it was me, another RN and an auxiliary for 22 patients split between two wards. The night co-ordinator phoned to move the RN (incidentally to a ward with 17 patients) and I would get an auxiliary in return. I lost it and said not a chance and went into a rant about how busy it was, the dependency of the patients, the fact that it was my registration on the line blah blah. He still wanted them moved, so I told him that he better come to the ward for the keys and a handover as I wasn't taking charge of these patients on my own. He phoned me back to say that they had found someone 'extra' in MRU. Incidentally I phoned the MRU (to borrow something I think) later that night and whilst on the line I asked them on their bed status...they had 12 patients with 8 staff nurses and a charge nurse!!! The nurse I spoke to was "bored beyond belief!". :x So at the beginning of the night they had 10 nurses, one of whom was moved to the short ward, for 12 patients!!! I filled in a Datix (incident form) with those details...never have heard anything from it (as usual). I am known as the Datix King however, maybe they are a bit ****ed off?! :lol: Don't care though!!

 

Although the moving staff from our ward seems to have halted...at the minute! Co-incidence? I'll wait until winter is over to confirm. Don't get my wrong I don't mind helping out other wards when they are stuck but not at the expense of my patients (robbing Peter to pay Paul).

 

I'm not usually so rebellious but they made me do it! I doubt I would have carried out my threat but sounded good at the time. I admire nurses like you who truly put their patients first before themselves. Sorry for the waffling post!

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Disclaimer: Any advice given is solely my own. I advise you seek professional advice in the first instance.

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I'm not going to bleat on how bad it is for us nurses nor defend appalling care but the majority of us really do care about our patients but find it difficult with poor staffing, no equipment or support from above. Also we as a profession do not support each other as well as others such as the fire fighters. We are not greedy. We are not asking for extra money but for the facilities, resources and staffing to provide safe, effective and evidenced-based care to our patients.

 

Any mention of the word "strike" and we are labelled as uncaring and willingly putting patients in danger, also known as a guilt trip. The trusts (and health boards in Scotland) are there to defend themselves. As employees we are directed by them especially in the current financial climate (very sad I know). The Sheriff in this recent Fatal Accident Inquiry (similar to a Coroner's Inquest in England and Wales) said:

 

"It was clear to me from a very early stage that there was, at the very least, potentially, a conflict of interest in those seeking to represent NHS Fife and the various doctors and nurses. I raised this even before the Inquiry started and again several times after it was in progress. I was constantly assured by Counsel that there was no such conflict and that Counsel would and could continue to represent all of these parties. Eventually, after the doctors had given evidence, solicitors appeared seeking to represent, separately, the interests of the doctors and the nurses. That was, in my view both appropriate and necessary from the point of view of the doctors and nurses."

 

Unfortunately there are more nurses than not who will simply follow the lead of their employer when complaints arise. Very sad when our Code of Conduct expects us to be our patients advocates.

Edited by Panthro

Disclaimer: Any advice given is solely my own. I advise you seek professional advice in the first instance.

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