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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Not over yet! RGS1 vs HSBC


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Hi rob, :)

 

I like your reasoning there ..... what has changed from when the 'Test Case' reared it's ugly head as a time wasting exercise ...... ?

 

Not a lot ! the banks still won't want to answer in court as to what their actual costs are , - that's why they were making 'Goodwill' payments before the Case kicked in ... to keep that info out of the public domain ....

It may mean that the courts will be inundated again ..... and they've only got the 'Supreme Court ' to thank for that if they are .....

 

Meanwhile, it may be worth a petition to the PM , just to let him know the strength of feeling over this judgement ..... but we'll obviously take our lead from Bankfodder and the ST members on this, and other methods of retaliation .....

 

Onwards and Upwards ! :)

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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I can't see how the banks can obtain blanket dismissals , if everyone argues that their cases are unique in some way.....

 

We will have to wait and see , but I wonder if the 'Penalty Charges ' argument might not come back into being ......

 

Have to wait and see what BF and the gurus come up with ....let's give 'em time ... :)

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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I wouldn't put it past them to try a sneaky one , not sure if they'd succeed - if they apply for the stay to be lifted I'd say you have to have a chance to continue with your case, before a judge would strike it out .

 

My son has already sent the letter to the court asking for his stay to be lifted and a hearing date set ...... if he has to change the POCs he can do it before the hearing ....... so it's really your choice I think , although I think the revised POCs will be out pretty soon ...

 

I'll keep the site informed on how my son's application goes .... I also got him to send a copy of the letter to HSBC - in the hope that it might prompt an offer of settlement before they have to go the court route again........ He had an offer of full refund and accepted 2 days ! before the bar dropped in July 07 ...... and they reneged ......... so it's cost them another few quid in interest since then :D

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Just a case of wait and see then RGS , this is kind of uncharted territory at the moment ,,,,,, :)

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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There you go berrylover .... you can obviously adjust to suit your circs ....but that is the letter he sent .

DATE: xx xxx xxxx

 

Re. Claim no. xxxxxxxx

In xxxxxx County Court

 

XXXXX XXXXXX

 

-V-

 

 

HSBC BANK PLC

 

 

With reference to my claim for the refund of bank charges dated x xxx xxxx which was stayed by the court on xx xxx xxxx to await the outcome of the Test Case brought against the banks by the Office of Fair Trading ;

 

As you may be aware the Supreme Court pronounced its verdict on 25/11/09 and has indicated within its judgment that a challenge to the “fairness” of my banking contract under regulation 5 of the unfair terms in consumer contracts regulations 1999(UTCCR) may be an appropriate way of seeking redress.

 

My initial claim was centered on regulation 5 of the UTCCR and as such it is not affected by the Supreme Court judgment.

 

I would therefore respectfully request that the stay be lifted, any necessary directions be given and a date be given to hear my claim

 

Yours faithfully

 

If the forum here finds that the POCs need adjustment ....i.e. specific clause within Reg 5 then he'll have time to adjust it before a hearing.... he just wanted to get things moving .......

btw , the heading 'xxxx v HSBC Bank plc ' should be centred ... I can't get it to stay there at the moment :grin:

Edited by johnnymitch
Tidying up font markings......
  • Haha 1

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Having said that berrylover , I would draw your attention to the Headline announcement above this site , which advocates waiting until the legal team can produce fresh advice on how to proceed ... with revised POCs if necessary .

 

The Consumer Forums - Announcements in Forum : HSBC Bank

Edited by johnnymitch

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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strange ...... that 'legal team ' above was originally leagal seagulls (with legal correctly spelt ! )- it always comes up 'I'm an orange' for some weird reason ..... :confused:

Edited by johnnymitch

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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  • 3 weeks later...

Thanks for posting that letter RGS :)... looks like that'll be the next one my son will get .... :rolleyes:

 

I haven't digested it all yet... but we'll have to watch the 3 month deadline ... which looks as if it may be 3 months from the 25 November .... i.e 25th February .... as someone (can't remember who at the moment) got a letter from the court saying they should make a decision on the status of the 'Stay' on their claim by 26 Feb 10 at the latest ... makes me think the courts have already agreed to the Banks' "Suggested Directions"...?

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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