first class response from alliance and leicester

[dazzabambra]

just thought id say well doe a&l

three weeks ago after having over £1200 in bank charges taken by them in the last year i wrote to a&l requesting a refund of £395 two weeks later they put it back in my account !!!result:p

feeling on a roll i sent a thank you letter and pointed out that they also owed me £900 in backdated and future charges expecting nothing.... two days later £900 in charges repaid .

if only every bank was so accomodating !!

[Bluefairy]

Well done,

 

I think I will have a go too, see if they are so accommodating! Did you use a CAG template letter?

[rebel11]

Well Done.

[JonCris]

Excellent Good for them. As we are usually complaining (bitterly) about the banks will you be writing to thank them & perhaps send the writer a wee drop of something inexpensive of course

[Its WAR]

Have they heard something we havent?

[djh1697]

just thought id say well doe a&l

three weeks ago after having over £1200 in bank charges taken by them in the last year i wrote to a&l requesting a refund of £395 two weeks later they put it back in my account !!!result:p

feeling on a roll i sent a thank you letter and pointed out that they also owed me £900 in backdated and future charges expecting nothing.... two days later £900 in charges repaid .

if only every bank was so accomodating !!

Do we get to see scans of the letters with your name/address/account numbers removed? Do you have investments with them?

[hilaryfrances]

well they are part of Santander and they are refunding charges to Abbey customers, I am going to troll through my bank statements and ask for my money back now

[Lula]

Santander are refunding charges to Abbey customers? when did this start and does it include those that are stuck in the court system?

[younganfree]

WOW! Sounds too good to be true?

[hilaryfrances]

just read the Abbey threads, It seems as if they are refunding charges and I dont know anything else

[younganfree]

Hi, 'HF'! Just had a quick peek at abbey myself, but spotted nothing specific - which threads in partic should I be looking out for? And are they only paying out in 'Hardship' cases, do you know?

[hilaryfrances]

one is entitled Abeey paid mne out but, I do not know anything else

[younganfree]

cheers!

[dazzabambra]

i claimed under the hardship rules and no i didnt send a cag letter i just told the truth that they had took x ammount and that had left me skint.

[dazzabambra]

no no ivestments message me your e maiil and ill send you copy letters

[dazzabambra]

posted thank you today

[disgruntledofcornwall]

I tried testing the water and had a refund of £25 with none of the usual vitriolic hate spouted by staff so trying to get the other £500 back now, started a new thread.

[dazzabambra]

go for t before they change their minds !!!!

[CardFight]

Just came across this thread, while looking for inspiration for my Cap One fight....

 

A&L, in my experiance are actually very good at paying back......

 

My A&L experiance :

 

Sent them a SAR regarding my loan ( been closed for over 12 months ). A&L sent this with no issues... Noticed PPI was added, however included in the SAR I did sign for PPI...

 

I just thought forget it as all the paperwork was in order, but a few days later A&L sent me a letter stating they may have mis-sold me PPI ( wft no company has ever been nice enough to say that to me before )...

 

I simply responded to them that I felt they had mis-sold me PPI due to them not sending me any PPI documentation at the time of sale !

 

Result ! check received, no hassles, no phone calls, no court threats and I even sent them a big thank you letter..

 

Have A&L gone soft ? either way with the experiance I've had with A&L compaired to others, I will be banking with A&L in the future.... Spot on!

Edited December 30, 2009 by CardFight