Are brighthouse ok to deal with if payments are met?

[Happyfeet24]

Hello,

 

I was thinking of using Brighthouse for a new sofa and possibly TV,

 

I know and understand this forum is to be used for problem solving but just wondered on the off chance if maybe someone could advise if dealing with them would be a mistake or not?

 

I understand they're terrible to deal with if I don't keep up with payments and after viewing their website I'd opt for the monthly direct debit payments. But what they don't seem to state is delivery costs, I will ultimatley ring them to find out but was hoping maybe to have some info before speaking to a salesperson.

 

Do they have a reputation for increasing direct debits without warning?

 

I guess also that the 4 reference contacts will be used to harass if I miss a payment? Do they contact my chosen references on the application process or only if I miss a payment?

 

It all seems to good to be true, and I've researched the problems that happen when payments are missed but will everything be ok if I keep on the straight and narrow?

 

Any advice grately appreciated.

[Happyfeet24]

Sorry to have taken up your time if you've read this thead but I've just spent some time reading previous threads and found the answers to my questions.

 

I will not be using this company based on what I've read, thank you to everyone that has made the effort to post in this section, everything that has been said has helped me to avoid them

[Oldshep]

I really wouldn't recommend it. Even if you keep your account upto date, be very wary if something actually needs to be replaced. If you can go elsewhere do!

[Happyfeet24]

yes, it was the large amount of threads relating to items being faulty and the problems that follow that put me off the most. Also some threads about having to pay for weeks before the item is even delivered as most things have to be ordered, I wouldn't really want to pay anything untill I've actualy seen it.

If they had a reputation for quality relaible goods then I might think differently, but they clearly don't have that reputation.

[steven4064]

Their cash prices are higher than other people's for equivalent goods, they have an extortionate interest rate, their after sales service is a horror story, they rip you off for 'optional' service cover, if you do get behind they are worse than many DCAs - otherwise you couldn't find a nicer bunch of people to deal with