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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Co-op - offer refused interest now added


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My current offer of payment has been refused on 2 credit card accounts.

 

Interest had been frozen and agreed payments have been in place for a few years.

 

They have now refused my new offer (which was double my old offer!!) terminated the accounts,

added a default late payment charge and have started adding interest.

 

Last week i sent a cca request for both accounts.

 

Is there a specific letter/template i can use to request they freeze the interest and charges.

 

I had previously sent an expenditure form and there is no way i can pay the interest and charges.

oneahead

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Did they send you a Default Notices before they terminated?

If so, check that they gave you sufficient time to remedy the breach of contract.

 

If they only added 14 days to the date at the top of the Notice,

 

the DN is unlawful and they have rescinded the account.

 

I have 2 unlawful DNs from the Co-op.

 

Rescission puts you back to where you were before the accounrs were opened.

 

All they can claim after that is any arrears, none of the debt itself.

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I would write and tell them they have rescinded the account by issuing an unlawful DN as it does not give sufficient time to remedy the alleged breach and quote this:

 

Failure of a default notice to be accurate not only invalidates the default notice (Woodchester Lease Management Services Ltd v Swain and Co - [2001] GCCR 2255) but is a unlawful rescission of contract which would not only prevent the court enforcing any alleged debt, but gives rise to a counter claim for damages Kpohraror v Woolwich Building Society [1996] 4 All ER 119

 

 

I paid them nothing - not a cent - thereafter. There is nothing they can do about it. They have only had 35 years to get it right and they still make the same mistake over and over again. I am currently having the defaults removed from my credit reports.

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can you scan the DN, delete personal info and post up here

 

ida x

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  • 5 months later...

Default letter dated 11th August, 2 terminations letters one dated 28th August next dated 11th December. How can they terminate an account that has already been terminated?

I do not know the exact dates these were received.

oneahead

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was it val mccarren, did you recieve notice of sums in arrears priors to the default notice, if you didnt they are unable to enforce as they have failed to comply with sec86 as amended, further more you had to have missed at least 2 payments before they can do this. i have enclosed sec 86 that refers to this. coop are useless

11 Failure to give notice of sums in arrears

After section 86C of the 1974 Act (inserted by section 10 of this Act) insert—

“86D Failure to give notice of sums in arrears

(1) This section applies where the creditor or owner under an agreement is

under a duty to give the debtor or hirer notices under section 86B but

fails to give him such a notice—

(a) within the period mentioned in subsection (2)(a) of that section;

or

(b) within the period of six months beginning with the day after the

day on which such a notice was last given to him.

(2) This section also applies where the creditor under an agreement is

under a duty to give the debtor a notice under section 86C but fails to

do so before the end of the period mentioned in subsection (2) of that

section.

(3) The creditor or owner shall not be entitled to enforce the agreement

during the period of non-compliance.

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Yes it is Val. No other letter about arrears. They have passed it to Fredrickson, i have replied and they have put account on hold. I have a copy of my application form (that is all they can provide me with) which is not readable and not worth scanning on here.

oneahead

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an application is compliant with sec 51 and therefore as an agreement void under section 59 as it puports to bind you into an agreement but gives them the option of not becoming part of it subject to credit checks.and no doubt also there are no prescribed terms, so it cant be an agreement, also if they have changed your credit limit, interest, charges or amounts/ frequency of repayments, then they should have issued modifying agreements under sec 82, write to the debt collector and ask for a copy of your agreement, all notices of variation, all modifying agreements, copies of notices of sums in arrears, default notices and termination notices, they will back off

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  • 11 months later...

I have now been contacted by the Lewis Group over 2 Co-Op credit card debts. These must be about the fifth group of debt collectors to try their luck. I have successfully got rid of all the others and will use the same letters/procedures as before. My question is this - how long and how many companies will the Co-Op use, are they likely to give up or will it pass around forever and a day!!

 

Also, are there any specific letter templates out there that i can use in these circumstances?

oneahead

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.......and then it will revive, often as many as 20 years down the line and start all over again.

 

Once you are sure that a debt is definitely statute barred, then send the letter to this effect from the library and this should stop it for good, but, nothing is forever, so don't be surprised!!

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A debt is a debt, it will always remain, however once the limitation period kicks in even though they are legally able to request the account be paid, there is NO legal enforcement action that they can take to collect this debt. So once you have told them that it is subject to the limitation act, they should go and do their willy waving at someone else!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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