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Glynn


glynn tappenden
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Guest BlueRuby
Sent off my prelim to b/card recieved a letter today offering a partial refund ,the difference between the £12 recommended by the OFT and what they have actually charged is this all I can hope to retrieve now or am I entitled to a full refund?:confused:

 

Certainly not :wink: You are definitely still entitled to a full refund. Just say thanks very much, don't for heavens sake sign anything that says full and final settlement, and then carry on with your claim :wink:

Hope that helps.

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