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A little help please...


mole83
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...been with sky for about 2 years, have had phone/broadband/sky+ for that amount of time. but on friday just gone i decided to move to virgin with the same package (tv/phone/BB) and asked them to keep my same phone number. everything fine so far.

 

called sky to cancel and this where the issue lies! because i asked virgin to keep my number, virgin have put some kind of lock on the phone line and sky said they cant cancel my account! why i dont know? The woman on the phone also told me before this that it would take 31 days to cancel my TV/BB but my phone was instant! odd considering the phone is the only thing i get free from sky!

 

Now surely sky cant say i cant give my 31 days notice until i have transfered to virgin can they? i was being adament with the woman and said "no i am giving you 31 days notice from now!"

 

any help/advise would be good cheers

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is virigin providing you phone through a bt exchange or cable?

 

ida x

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