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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A national day of anti DCA action!


mr.ton
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sorry to be a party pooper but i think it could backfire

 

overloading their service would not ultimately be in our interests and could result in "block" decisions being taken that do not take account of individual circumstances

 

far better in my opinion to keep plodding away individually -

 

far better idea for 1,000 caggers to start a class action against a credit card company- especially in view of the new Eu ruling ( headlines above) than to batter organisations which whilst slow are after all trying to help the consumer

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Kraken...i know full well that you want this exercise to fail, the likes of you would be delighted if it did.:rolleyes:

Yes you are right in what you say in that there are other/proper/legal ways of doing things etc...of course there are.

But this is just a little side experiment if you like devised up by myself to get as many as possible to engage in anti DCA activities (nothing illegal) such as everyone contacting all the authorities on that specific day etc...

Nothing may come of it at all & it may all well be a complete damp squid - i accept that, but i/we have to start somewhere & do something.

If it fails then fine, if it succeeds then great :)

 

It does seem to me that your arguments are weakened by attacking those that disagree with you

 

it surely would be more helpful to your cause to respect other people and their opinions rather than launch into personal abuse

 

i have no previous knowledge of the poster "kraken" and i object to your insinuation that "the likes of you" are taken presumably to include myself since i too think that your idea, whilst having some merit- has not been properly thought through and as you admit a "side experiment"

 

i don't however see the need to launch into a personal tirade against you in order to make my point!

 

something of this nature needs a bit of research and planning and not just to be "fired up" on the back of a simple forum posting

 

i wish you luck with it but please have the decency not to slag off other forum members simply because they have a different point of view

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Unfair comment DD!

 

Unfortunately, there are some members who appear to revel in causing confusion...

Obviously, we should not make personal comments but on this occasions Mr. Ton is not far off the mark.

 

AC

 

well i decided to look up "kraken" and check out some of their posts.

 

it seems to me that he/she seems to stand in the middle and offer sound advice on many occassions and sound a note of caution.

 

this is in contrast to a lot of posters who seem to get "hyped up" and lose sight of the big picture and make comments and posts that could easily lead someone down the wrong path

 

If it is the case that this poster is disliked by (it seems just two of you) because of their cautious approach rather than be gung ho then it is only to your disadvantage.

 

I have been impressed by this debt forum for the balanced debates of the majority and the civil and polite nature despite heated discussion and would hate to see it spoiled by the use of personal insults and derogatory comments about other posters

 

nothing in what i have seen marks Kraken out to be a troll or pro dca

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well as i see it kracken has managed to upset Mr ton and angry cat and it is clear that their is "previous" on this

 

hardly justification for stating that he/she is driving wedges any more than i am by stating my opinion

 

this is a FORUM if you cannot accept other peoples opinions in good faith perhaps you ought not to be here!

 

this is my last word on the subject - much prefer to be of help and advice to others just as i myself seek such help

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Like ive said.

Nothing is to be done that could be considered illegal or vigilante etc...& woe be tied anyone on here that does :p

We do everything proper & use the proper channels etc..weather that be through letter writing,emails or phone calls....

 

www.howtocomplain.com is a great place to start that day ;)

 

i love that phrase "woe be tied" my grandma used to use it all the time

 

love to know what it means!

 

bit like

 

"you'll be laughing on the other side of your face my boy"

 

or "if you don't take that smirk off your face i'll give you what for"

 

or

 

"if you fall of of that tree and break your leg - dont come running to me for sympathy!

 

classic

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Mr Ton your reply is still rather ambiguous. Do I WRITE and post to arrive on the 24th, in which case with the incompetence of Royal Mail the letters will arrive spread over many days, and telephone and email on the 24th or WRITE on the 24th and telephone and email on that day???

 

in the case of written complaints i dont think it is too critical- you are assuming that your letter will be opened and given to the correct department on the day it arrives

 

in reality it could be several days before it gets to the right desk (but it will)

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how about this for a call

 

Good morning is that XXX DCA

 

yes it is how can i help you

 

i need to speak to the person who issues cheques

 

why is that?

 

You owe me $4,638.97 how would you like to handle that? cheque or can you give me your debit card?

 

sorry what is this in connection with

 

a debt you owe me- my terms and conditions which i posted to you 6 days ago recorded delivery and which you have signed for quite clearly state at term 13a The debtor shall pay any amount outstanding on demand" can you give me your debit card details?

 

No, who is calling

 

dick

 

dickwho

 

ah sorry not allowed to say my number is 767

 

i need to know who i am talking to and what this debt is about

 

ah sorry - lost the actual agreement- only got the terms an conditions but stand on me john - the exact amount outstanding is $4638.97 can you give me a cheque

 

no don't be silly

 

well perhaps you will agree to a voluntary charge on any property you have

 

your'e being silly

 

really, why do you think that claiming an outstanding debt of $4638.97 is silly?

 

because you have no proof how do i know you did not just make it up

 

make it up- you don't seriously think i would just "make it up" do you?

 

are you going to pay me or shall i ring you three times a day until you do

 

i think sir that you are a bit of a nutter

 

yes, i think i probably am takes one to know one!

 

thanks then ill be in touch again bye

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