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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cento Client Review and missing loans.co.uk data


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Hi all,

 

just read your info about Cento Client Review! only wish i'd done this before i paid them £149.99 last month! via being cold called!! and told they would help with several issues i have one being an endowment morgage!!

but also when you recieve there pack they also want another £10 cheque or postal order payable to the lender per claim which i was not told about!! i contacted them with in the 14 days cancellation period saying i was not going to give them anymore money!! they then said they would waiver the £10's then unfortunatly i was taken ill and been to hospital as torn 2 disks in my back so 2 days ago i re contacted them as i have found out and they confirmed you can not claim if cards have been paid off and over 6 years also loans over 6 years and my morgage i had a problem with was taken out in 1993 and an endowment morgage which i told them!! and we re morgaged june 2006 which is the only claim they can possibly help us with but we have been very happy with this bank!!

my husband said forget it we are not sending them any personal detail looks like a [problem] and im very upset i was taken in!! i have contacted them today and they have said they can refund my £110 once i have returned there pack 1st!! as a good gesture MMM! but charge me £39.99 admin fee!! which i still feel is too much but if i send them my new morgage details they could look into this and if no claim could be made would give me full refund!! funny how they can then!! but not NOW!!

I only hope people read this first and not part with any money!! i will repot this to the ministry of justice and all goverment bodies i can untill it is delt with!! i feel such a fool to be taken in!! also interested to see that some of you say about having there data stolen via loans.co.uk which i also did so yet another connection!!

At least i dont feel alone in this!! they are so unfair to keep hounding people who have already lost money and feel betrayed by the legal system and banks etc

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Hi all

sorry not replied for some time but i had the same problems see 18th June!! after several attempts to get my money back from them and 17 calls later thought i'm not going to see this money again so in a state and not noing what to do next i tried contacting my credit card company who i paid them with, they sent me a form asking for details which i gave them as much as i could and they in turn a few weeks later recovered all moneys in full even though i as previously stated did not send the forms back with in the 14 days etc

just hope this might help some of you as i see they are still doing this!!

 

best wishes

Misty3 :lol:

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