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jezzatt70
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Having put together the unfair charges letter togther with the excel sheet breakdown of charges, I received a letter which said "we will not be refunding charges..". The letter went into transparency the bank has about charges and details of tariffs are in your leaflet etc..Is this a standard reponse? They also said if I'm not happy I can complain using the enclosed leaflet. Do I ignore this and send the 'letter before action' instead with the 8% charges?

Thank you in advance for any help given. I realise the next steps commit you, so I need to make sure I am doing this right.

 

Cheers

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