DIrect debits & grounds for recalling/refunding payments

[Hungryforinfo]

Could anyone tell me what grounds are allowable for recalling or obtaining a refund of a direct debit and if I can expect to form fill to get monies deducted by direct debit re-credited to my account? I have tried websarching to get this information to no avail at the moment.

[thecornflake]

I'm not sure on the details of your case but check out the BACS website. I have a similar issue at the moment and havign a nightmare finding any decent information, but if a payment is incorrect it is definitely the Bank who are responsible and you are entitled to a full refund from them (assuming this is what your problem is).

[Paulyx]

Hi HungryForInfo....

Good question, just bad timing if you are planning on doing what I was.

I bank with RBS, so I don't know if the rules are the same with all banks, but I recalled a load of D/Ds going back to when the D/D was set up - over two years ago last autumn. The reason I gave was there were disputes on the invoice amounts. Refund passed NO PROBLEM and money was back in my account within a few days.

Great I thought.

So last week I went into my bank and tried to recall a load of D/Ds again in relation to a lease agreement I have for a CCTV and EPOS System. There is a huge dispute on the account because the goosd supplied are not working or doing what they should be.

I told my bank basically that. I left it with the lady to sort it out. BUT she rang me and told me that the rules for refunding D/Ds had changed in 2009! and NOW they can only process a refund IF there is a discrepancy with the dates or amounts being taken - or of course if a payment had been made when the D/D had been cancelled. The request also requires written evidence etc.

So it appears things have changed! unless of course they are telling porkies....I'd like to know for sure though, as i REECKON IT'S NOT RIGHT! as I have been conned.