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Mullio v Halifax


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Hi all,

 

Sent my Prelim letter and schedule of charges on the 14th July .I got this back today from Customer Relations in Leeds from a Customer Relations Manager.

 

Dear Sir,

Thank you for your letter on 17th July (

I am sorry to learn you are unhappy about charges incurred on your account.

We're keen to deal with your concerns as quickly as possible. A Customer Relations Manager will investigate the points you have raised and you will receive a reply shortly, but certainly no later than 4 weeks.

You will find enclosed a copy of our leaflet, which tells you how we will handle your complaint.

Has anyone else had this reply? I'm certainly not waiting 4 weeks.

 

Any other Halifaxers had this as their first response? Shall I just stick to my initial 14 days and send my LBA to the lady manager on the letter?

 

Hope you can help guys;)

HSBC Current - Prelim sent 14/07/06 £585 claimed :shock:

Halifax Current- Prelim sent 14/07/06 £176 claimed:eek:

HSBC Current- LBA sent 25/07/06 £585 claimed:cool:

Halifax Current- LBA sent 25/07/06 £176 claimed:cool:

Claims settled 12/08/06 Halifax £176,HSBC £485 :p

A & L Switching Bonus 03/02/09 £100

Citi Financial Europe PPI reclaim 02/06/09 £1890 :cool:

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I had the same letter. Ignore it stick to your 14 days and carry on with your schedule. I sent my LBA back to Leeds.

04/05/2006 - Prelim req for payment sent.

24/05/2006 - Letter before action sent.

05/07/2006 - Claim started for £681.67 + £80 court fees

28/07/2006 - PAID IN FULL:£761 (thanks to CAG!)

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thanks Keno

HSBC Current - Prelim sent 14/07/06 £585 claimed :shock:

Halifax Current- Prelim sent 14/07/06 £176 claimed:eek:

HSBC Current- LBA sent 25/07/06 £585 claimed:cool:

Halifax Current- LBA sent 25/07/06 £176 claimed:cool:

Claims settled 12/08/06 Halifax £176,HSBC £485 :p

A & L Switching Bonus 03/02/09 £100

Citi Financial Europe PPI reclaim 02/06/09 £1890 :cool:

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8-) LBA letter sent today as still no reply-if they think they can take 4 weeks like they said they can think again.

HSBC Current - Prelim sent 14/07/06 £585 claimed :shock:

Halifax Current- Prelim sent 14/07/06 £176 claimed:eek:

HSBC Current- LBA sent 25/07/06 £585 claimed:cool:

Halifax Current- LBA sent 25/07/06 £176 claimed:cool:

Claims settled 12/08/06 Halifax £176,HSBC £485 :p

A & L Switching Bonus 03/02/09 £100

Citi Financial Europe PPI reclaim 02/06/09 £1890 :cool:

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