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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Advice needed, LBL taking me to the cleaners


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Hi guys,

 

I am after some advice about the loans2go company. I took out a loan and surrendered my log book in about may or june this year. The amount i borrowed was £400, I paid the first 2 or 3 months which was around £50 and them ran into some difficulties and could no longer pay. I went about 3 months without paying and they sent me a default notice which nealrly made me fall over - it was for something like £1200.

 

I phoned them and pleaded my case that I could never afford to pay that amount back and they agreed to waive the additional charges in exchange for a £100 a month arrangement. I left my debit card details for them to take the monies on my payday each month. It appears that in the 2nd month of the new arrangement there wasn't sufficient funds on my card and so instead of ringing me to tell me they couldnt process the payment they just marked it down as a default - I didnt find out until the payday after that they hadnt collected the previous month - I rushed to the store immediately giving them £200 in cash explaining that had they rang me to tell me the payment had been declined I would have took the cash straight to the store.

 

They explained that it was not their job to inform me and that all the default charges would go back on, after alot of pleading the lady agreed to take nearly £400 off.

 

I have today rang to arrange my card payment for tomorrow and enquired about my balance, i was astonished to hear that I still owe them £520.00 (with £40 interest being added every month) - I have paid £610.00 up to now meaning I will end up repaying £1470.00 on an initial loan of £400.00 by the time my 8 months of extra interest are added.

 

Is there anything I can do about this? I literally cant afford to give them that much money, truth be told I was half expecting them to tell me that next month or the month after would be my last payment, I'm absolutely gutted.

 

This may be of no significance but my log book is mistakenly registered to Mrs ben marshall instead of Mr (I think the firm I bought the car off ticked the wrong box)

 

I have even considered paying for a new log book and trading the car in but I don't know if they have put some charge on the car like people can on a mortgage

 

Thanks in advance...

 

 

Ben.

Natwest: £4175, Prelim sent 24/01/07

Capitol One: S.A.R sent 24/01/07 (estimated £1400)

Halifax: S.A.R sent 24/01/07 (estimated £2000-3000)

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